E-commerce Operations Manager

Vani Kabir Multiverse

3 years

6 - 12 Lacs

gurgaon

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

data efficiency logistics technology shipping management inventory planning pricing shopify woocommerce metrics resolve service analyze reports erp excel forecasting

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an organized, data-driven Operations Manager to oversee the end-to-end efficiency of our online store. You will be the bridge between logistics, technology, and customer experience, ensuring orders are fulfilled seamlessly and the digital storefront runs perfectly.

Key Responsibilities:

Logistics & Fulfillment: Oversee 3PL relationships, shipping processes, and returns management to ensure timely delivery.
Inventory Management: Monitor stock levels, handle demand planning, and coordinate restocks with suppliers to prevent stockouts or overstock.
Site Management: maintain product listings (images, copy, pricing), manage site updates, and ensure checkout functionality on [Shopify/WooCommerce/Magento].
Customer Experience: Monitor CX metrics and resolve high-level service escalations; optimize workflows to reduce ticket volume.
Data & Reporting: Analyze operational KPIs (CAC, LTV, Return Rate, Margins) and generate weekly reports to improve profitability.

Requirements:

Experience: 3+ years in E-commerce Operations or Supply Chain management.
Tech Stack: Deep proficiency in [Insert Platform, e.g., Shopify Plus], ERP systems, and Excel/Google Sheets.
Skills: Strong analytical mindset with experience in inventory forecasting and vendor negotiation.
Soft Skills: Extreme attention to detail and ability to troubleshoot technical/logistical issues under pressure.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

Leave encashment
Paid sick time
Paid time off

Work Location: In person

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