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Job Description: E-commerce Operations & Accounts Executive Location: Gurugram, Sector-45. Budget: 5-7 LPA (Based on Experience) Employment type: Full-time Position Overview: We are seeking driven and ambitious professionals for the role of E-commerce Operations & Customer Care Manager to lead our marketplace operations and customer support function. The ideal candidate will be proactive, detail-oriented, and eager to learn and grow in a fast-paced environment. This role requires strong analytical skills, excellent organizational abilities, and hands-on experience with e-commerce platforms. The candidate will focus on streamlining processes, ensuring timely execution of tasks, optimizing marketplace performance, and elevating customer satisfaction. Key Responsibilities 1. Marketplace Management Listing Management: • Create and update product listings across multiple marketplaces (Amazon, Nykaa, Tira, Myntra, Zepto, Flipkart, Kindlife, Macaron, TataCliq, Blinkit, Instamart) . • Optimize listings with relevant keywords, images, and descriptions. Inventory and Order Management: • Monitor inventory levels, track replenishment needs, and coordinate with the operations team for purchase orders (POs). • Ensure timely delivery of POs, especially during sales or promotions. Performance Tracking & Analysis: • Maintain and update the daily sales tracker for all marketplaces. • Analyze sales data to identify trends, issues, and opportunities for growth. • Track competitor pricing, discounts, and delivery timelines to recommend actionable strategies. Pricing & Discount Strategy: • Develop and execute monthly pricing and discount strategies for each marketplace. • Collaborate with marketing and operations teams to align strategies with brand goals. Operational Oversight: • Conduct daily operational checks (pricing accuracy, stock availability, delivery timelines). • Work with the creative team to generate ad creatives and ensure alignment with branding. 2. Customer Care Oversight • Supervise the customer care resource and ensure timely resolution of customer queries across all platforms. • Monitor response times and customer satisfaction levels. • Analyze customer feedback to identify trends and improve customer experience. 3. Project Management • Maintain a comprehensive task tracker for all ongoing and upcoming responsibilities. • Prioritize tasks to ensure timely completion of projects without lapses. 4. Cross-Functional Collaboration • Coordinate with internal teams (creative, marketing, and operations) to ensure smooth execution of campaigns and operations. • Liaise with marketplace account managers to address listing, inventory, and promotional issues. Qualifications & Skills: Must-Have Skills: • Proven experience managing e-commerce marketplaces (Amazon, Nykaa, Flipkart, etc.). • Advanced proficiency in Excel and Google Sheets (pivot tables, vlookups, formulas, data analysis). • Strong analytical skills with the ability to interpret data and derive actionable insights. • Excellent organizational and multitasking abilities. • Familiarity with marketplace tools and dashboards for performance monitoring. Soft Skills: • Proactive problem-solver with a results-oriented mindset. • Attention to detail and accuracy in task execution. • Strong communication skills for internal and external coordination. • Ability to prioritize tasks and work independently. Experience: • 2 years of experience in e-commerce operations or a similar role. • Experience managing customer care will be a plus. Show more Show less
