E-Commerce Manager

Job Description

We are looking for a dynamic and detail-oriented E-commerce Marketplace Manager to oversee end-to-end operations across platforms like Amazon, Flipkart, Meesho, Myntra and our own website on Shopify. The ideal candidate should have hands-on experience in product listing, managing order flows, customer support, and coordination with logistics partners. Key Responsibilities:🛒 Product Listings & Catalog Management List new products across marketplaces (Flipkart, Amazon, Meesho, etc.) Write SEO-friendly titles, descriptions, and bullet points Ensure correct categorization, pricing, keywords, and attributes Regularly update inventory, pricing, and stock alerts 📸 Product Photography & Content Coordination Take clear, high-quality images for online listings 📦 Order Management & Courier Tracking Monitor daily orders and ensure timely dispatch Coordinate with courier partners for pickup, shipping, and delivery issues Track orders and resolve delayed/lost shipment issues Manage return logistics 💬 Customer Support & Query Handling Respond to customer messages, queries, and reviews across platforms Handle returns, complaints, and service requests in a professional manner Work on improving overall customer experience and ratings 📊 Marketplace Coordination & Reporting Ensure compliance with marketplace policies Monitor account health, ratings, and performance KPIs Generate daily/weekly sales and performance reports Skills & Requirements:✔️ Prior experience in managing marketplaces (Amazon, Flipkart, etc.) ✔️ Familiarity with listing tools, Excel/Sheets, and basic photo editing ✔️ Strong written and verbal communication skills ✔️ Ability to multitask and take ownership of the entire process ✔️ Knowledge of order tracking and courier integrations preferred