The E-commerce Manager will be responsible for driving and optimizing the company’s direct-to-consumer (D2C) online sales channel via Shopify. This role involves managing digital marketing, website operations, customer experience, logistics coordination, and performance analytics to ensure seamless business growth and superior customer engagement.

Key Roles & Responsibilities

Manage and update product listings, catalogs, and content across Shopify.
Track and analyze key operational metrics including Order Fulfillment Time, Return Rate, Inventory Turnover Ratio, Shipping Accuracy, and Logistics Cost per Order.
Ensure timely listing of new SKUs with customers to maximize advertising and sales opportunities.
Oversee UI/UX improvements to enhance navigation, conversion rates, and overall Return on Ad Spend (ROAS).
Continuously enhance the customer journey and user experience across platforms.
Collaborate with inventory and logistics teams to ensure timely and accurate fulfillment.
Monitor stock levels and initiate restocking processes as needed.
Analyze sales trends, customer behaviour, and campaign performance.
Generate insights and reports using tools such as Google Analytics, Shopify Analytics, and CRM platforms.
Manage third-party integrations including payment gateways, analytics tools, and chatbots.
Ensure secure payment processes and adherence to data encryption protocols.
Drive new initiatives to improve ROAS, customer satisfaction, user engagement, and other KPIs.

Requirements:

Minimum of
5-15 years
of experience preferably in E Commerce, Shopify.
Hands-on Experience in managing Shopify Individually.
Proven experience with Shopify and e-commerce management.
Strong understanding of CRO, SEO, and customer retention strategies.
Knowledge of digital marketing and analytics tools (Google Ads, Meta Ads, GA4).
Basic familiarity with HTML/CSS (preferred but not mandatory).
Excellent communication, coordination, and cross-functional collaboration skills.
Strong problem-solving ability and analytical mindset.

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E-Commerce Manager (D2C) Shopify