E-commerce Account Manager – International (USA Market)

E-commerce Account Manager

Key Responsibilities

Marketplace Management (USA Market)

• Manage and optimize seller accounts on platforms such as

  Amazon USA, Walmart, Etsy, eBay

  , and other US marketplaces.
• Oversee daily operations including order processing, inventory updates, pricing management, and catalog creation.
• Monitor account health, performance metrics, and ensure policy compliance.

Listing & Optimization

• Create, update, and optimize product listings (titles, bullets, descriptions, keywords, A+ content).
• Perform keyword research, competitor analysis, and SEO optimization for USA market trends.
• Coordinate with design/content teams for images, creatives, and enhanced brand content.

Sales Growth & Performance

• Plan and execute promotional campaigns (deals, coupons, ads).
• Track sales performance, identify growth opportunities, and implement action plans.
• Conduct detailed weekly/monthly reporting on sales, ads performance, and marketplace growth.

Advertising & PPC

• Manage

  Amazon PPC / Walmart Ads

  campaigns (if experienced).
• Monitor budgets, optimize bids, and analyze ROI.
• Suggest strategies for scaling profitable campaigns.

Customer Service & Relationship Management

• Respond to customer queries/messages in a timely manner, maintaining high CSAT levels.
• Resolve A-to-Z claims, returns, and negative feedback efficiently.
• Build strong communication channels with international clients.

Requirements

• 3–4 years of hands-on experience managing

  USA e-commerce marketplaces

  .
• Strong knowledge of

  Amazon Seller Central

  and at least one additional USA marketplace (Walmart, Etsy, eBay).
• Understanding of product listing SEO, keyword tools, and ad platforms.
• Excellent communication skills (written & verbal).
• Ability to analyze data and make performance-driven decisions.
• Proficiency in Excel/Sheets for reporting.
• Ability to work in a fast-paced, deadline-driven environment.