We are looking for a Customer Care Executive (CCE) who can serve as the first point of contact between the Store and its customers. The ideal candidate will be responsible for handling customer queries, complaints, feedback, and support requests via multiple communication channels including calls, emails, live chat, and social media . Key Responsibilities Handle inbound and outbound calls from international customers Resolve customer queries efficiently and professionally Provide accurate information and troubleshoot issues Maintain call logs and update CRM systems Meet performance targets including call quality, resolution time, and customer satisfaction Candidate must have experience international clothing brand. Skills: Excellent verbal communication in English Strong interpersonal and problem-solving abilities Basic computer proficiency Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
We are looking for a highly skilled AI Video Editor with expertise in Fashion and Retail to join our team at Webvory (Mohali). The ideal candidate will have a strong background in video editing and machine learning, with the ability to apply these skills to create innovative visual content for fashion retail projects. Roles and Responsibility Collaborate with cross-functional teams to develop and implement AI-powered video editing solutions for fashion retail clients. Design and edit high-quality videos using various video editing software and tools. Apply machine learning algorithms to analyze and enhance video footage for improved quality. Develop and maintain a thorough understanding of fashion trends and retail industry developments. Create engaging and informative video content that meets client requirements and expectations. Stay up-to-date with the latest advancements in AI and video editing technologies. Job Requirements Proven experience as a video editor with a focus on fashion and retail projects. Strong knowledge of video editing software such as Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer. Experience with machine learning algorithms and their application in video editing. Excellent communication and collaboration skills are required to work effectively with clients and team members. Strong attention to detail is necessary to ensure high-quality video output. Ability to meet deadlines and deliver high-quality results under tight timelines. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Work Location: In person
As a Social Media Manager, you will be responsible for creating, managing, and optimizing marketing campaigns across multiple social media platforms. You will develop brand promotions, manage product-line communication, monitor performance through analytics tools, and respond to inquiries—while maintaining the company’s unique voice and guidelines. You will continuously generate engaging content, brainstorm new campaign ideas, and evaluate performance to improve future strategies. This role requires collaboration with cross-functional teams including marketing, PR, design, and legal to ensure consistency with the company’s overall promotional and branding objectives. Key Responsibilities Develop and implement a comprehensive social media marketing plan. Create high-quality, engaging, and platform-appropriate content on a consistent basis. Research and understand the target audience to deliver relevant and impactful content. Maintain consistent visual branding across all platforms. Create and manage a regular publishing/posting schedule. Promote content through social advertising and campaign pushes. Track performance using social media analytics tools and prepare improvement strategies. Identify organizational development opportunities that enhance content performance (e.g., employee engagement, training, recognition initiatives). Work on brand development and ensure messaging aligns with company goals. Coordinate with internal teams (marketing, PR, creative, operations, etc.) to align campaigns with broader company initiatives. Respond to social media inquiries in a timely, professional, and brand-aligned manner. Required Skills & Qualifications Strong writing skills with the ability to craft effective copy for various platforms (Facebook, Instagram, Pinterest, Twitter, etc.). Knowledge of SEO principles and writing optimized content. Research skills to stay updated on industry trends, competitor activities, and new analytics/measurement tools. Excellent interpersonal skills to engage effectively with online audiences. Strong organizational and time-management abilities. Tech-savvy with solid understanding of social media platforms, analytics tools, SEO, and general computer skills. Creativity and ability to generate fresh ideas for campaigns and content. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person
We are looking for a Customer Care Executive (CCE) who can serve as the first point of contact between the Store and its customers. The ideal candidate will be responsible for handling customer queries, complaints, feedback, and support requests via multiple communication channels including calls, emails, live chat, and social media . Key Responsibilities Handle inbound and outbound calls from international customers Resolve customer queries efficiently and professionally Provide accurate information and troubleshoot issues Maintain call logs and update CRM systems Meet performance targets including call quality, resolution time, and customer satisfaction Candidate must have experience international clothing brand. Skills: Excellent verbal communication in English Strong interpersonal and problem-solving abilities Basic computer proficiency Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person
We are looking for a highly skilled AI Video Editor with expertise in Fashion and Retail to join our team at Webvory (Mohali). The ideal candidate will have a strong background in video editing and machine learning, with the ability to apply these skills to create innovative visual content for fashion retail projects. Roles and Responsibility Collaborate with cross-functional teams to develop and implement AI-powered video editing solutions for fashion retail clients. Design and edit high-quality videos using various video editing software and tools. Apply machine learning algorithms to analyze and enhance video footage for improved quality. Develop and maintain a thorough understanding of fashion trends and retail industry developments. Create engaging and informative video content that meets client requirements and expectations. Stay up-to-date with the latest advancements in AI and video editing technologies. Job Requirements Proven experience as a video editor with a focus on fashion and retail projects. Strong knowledge of video editing software such as Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer. Experience with machine learning algorithms and their application in video editing. Excellent communication and collaboration skills are required to work effectively with clients and team members. Strong attention to detail is necessary to ensure high-quality video output. Ability to meet deadlines and deliver high-quality results under tight timelines. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Work Location: In person
We are seeking a highly skilled and versatile Senior Backend Engineer with deep experience in the Shopify ecosystem and strong working knowledge of AI/LLM technologies . You will play a key role in building scalable backend infrastructure and driving multiple AI-powered features across our eCommerce platform—from intelligent search to personalization and customer support automation. Key Responsibilities Shopify-Focused Backend Engineering Design, develop, and maintain backend services that power our Shopify apps. Work extensively with Shopify Admin API, Storefront API, OAuth, Webhooks, Metafields, and App Extensions . Build and manage automation workflows, data sync systems, and store-side logic. Ensure backend architecture is secure, scalable, and high-performance . AI/LLM Feature Development Work on next-generation AI capabilities, including: AI-powered search (semantic search, product intent detection, recommendations). AI customer support (chatbots, automated replies, FAQ retrieval systems). Personalization engines (smart product suggestions, dynamic content). AI content generation (product descriptions, email content, creatives). AI analytics & insights (predictions, intelligence dashboards). General Engineering Responsibilities Build and maintain APIs, microservices, and integrations with third-party platforms. Work with LLMs, embeddings, vector DBs, RAG systems , and AI pipelines. Optimize performance, reliability, and deployment workflows. Collaborate closely with product, frontend, and design teams on full feature delivery. Required Skills & Experience Strong backend development experience in Python, or similar languages . In-depth knowledge of Shopify app development , APIs, and ecosystem tooling. Hands-on experience with LLMs (OpenAI, Gemini, etc.), embeddings, vector search , and AI workflows. Experience with microservices architecture , API development, and cloud deployments. Familiarity with both relational and NoSQL databases . Strong debugging, optimization, and system design skills. Ability to work independently and lead technical decision-making. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Work Location: In person
We are looking for a skilled and proactive E-commerce Account Manager with strong experience in handling USA-based e-commerce operations. The ideal candidate will manage day-to-day marketplace activities, optimize listings, drive sales performance, and ensure smooth coordination between internal teams and international clients. Key Responsibilities Marketplace Management (USA Market) Manage and optimize seller accounts on platforms such as Amazon USA, Walmart, Etsy, eBay , and other US marketplaces. Oversee daily operations including order processing, inventory updates, pricing management, and catalog creation. Monitor account health, performance metrics, and ensure policy compliance. Listing & Optimization Create, update, and optimize product listings (titles, bullets, descriptions, keywords, A+ content). Perform keyword research, competitor analysis, and SEO optimization for USA market trends. Coordinate with design/content teams for images, creatives, and enhanced brand content. Sales Growth & Performance Plan and execute promotional campaigns (deals, coupons, ads). Track sales performance, identify growth opportunities, and implement action plans. Conduct detailed weekly/monthly reporting on sales, ads performance, and marketplace growth. Advertising & PPC Manage Amazon PPC / Walmart Ads campaigns (if experienced). Monitor budgets, optimize bids, and analyze ROI. Suggest strategies for scaling profitable campaigns. Customer Service & Relationship Management Respond to customer queries/messages in a timely manner, maintaining high CSAT levels. Resolve A-to-Z claims, returns, and negative feedback efficiently. Build strong communication channels with international clients. Requirements 3–4 years of hands-on experience managing USA e-commerce marketplaces . Strong knowledge of Amazon Seller Central and at least one additional USA marketplace (Walmart, Etsy, eBay). Understanding of product listing SEO, keyword tools, and ad platforms. Excellent communication skills (written & verbal). Ability to analyze data and make performance-driven decisions. Proficiency in Excel/Sheets for reporting. Ability to work in a fast-paced, deadline-driven environment.