E-commerce Account Manager – International (USA Market)

Role Description

This is a full-time, on-site role located in Mohali district for an E-commerce Account Manager – International (USA Market). The role involves managing and optimizing e-commerce accounts for clients in the USA market. Day-to-day tasks include analyzing account performance, improving sales metrics, enhancing customer satisfaction, and developing strategies to maximize client success.

Key Responsibilities:

• Manage and optimize the company’s online store performance across multiple platforms (Shopify, WooCommerce, Magento, etc.).
• Handle large international e-commerce accounts and drive consistent sales growth.
• Monitor website traffic and performance using tools like SEMrush and Google Analytics, identifying opportunities to improve conversions and revenue.
• Oversee product listings, descriptions, images, and pricing to ensure accuracy, appeal, and consistency.
• Plan and execute seasonal, promotional, and marketing campaigns to increase traffic and customer engagement.
• Collaborate closely with marketing, design, and operations teams to ensure seamless product launches and campaign execution.
• Analyze sales funnels, track conversion metrics, and implement optimization strategies.
• Conduct competitive analysis to benchmark pricing, promotions, and trends in the USA market.
• Prepare periodic performance reports and suggest actionable insights for growth.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 3–5 years of experience as an E-commerce Manager / Account Manager, preferably for international e-commerce brands.
• Proven experience managing high-traffic accounts (validated through SEMrush or similar tools).
• Strong understanding of e-commerce platforms like Shopify, WooCommerce, and Magento.
• Expertise in SEO, SEM, and social media marketing.
• Proficient in Google Analytics, SEMrush, and other web analytics tools.
• Excellent analytical, communication, and project management skills.