Duty Manager

Company Description

Roswyn, a Morgans Originals Hotel

Duty Manager

What You’ll Do…

• Act as the Manager on Duty, ensuring seamless operations across all departments while maintaining Roswyn’s unique service standards.
• Lead by example on the floor, being visible, approachable, and proactive in assisting both guests and team members.
• Be the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity to turn moments of challenge into moments of delight.
• Support daily front office operations – including arrivals, departures, room allocations, and VIP guest handling.
• Collaborate with F&B, Housekeeping, and other departments to ensure flawless coordination and service delivery.
• Conduct property walkthroughs, ensuring facilities, public areas, and guest spaces meet both operational and brand standards.
• Monitor and review guest feedback, escalating trends and working with the team to continually enhance the experience.
• Assist with training, coaching, and motivating the team, ensuring they are empowered to deliver service that is warm, authentic, and memorable.
• Oversee safety, security, and emergency protocols during shifts, acting as the key decision-maker in urgent situations.
• Ensure all operational reports, handovers, and communications are clear, accurate, and timely.
  

What We’re Looking For…

• Previous experience as a Duty Manager, Assistant Front Office Manager, or supervisory role in a luxury or lifestyle hotel.
• A natural host – you love connecting with people, solving problems, and creating special moments.
• Strong leadership and interpersonal skills – you know how to bring out the best in your team.
• Confident decision-maker with the ability to stay calm and composed in fast-paced or challenging situations.
• Excellent organizational skills with strong attention to detail.
• Fluent in English; additional languages (especially Hindi or regional languages) are a plus.
• Knowledge of hotel systems (Opera PMS preferred) and good computer literacy.
• Flexible with working hours, including evenings, weekends, and holidays.
• Someone who embodies the Morgans Originals spirit: creative, bold, approachable, and always looking to do things a little differently.
  

What’s In It For You...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture