Duty Manager

As a Duty Manager at IHG, you will play a crucial role in maintaining high standards of cleanliness, productivity, and guest satisfaction. Your main responsibilities will include: - Leading the way by managing guest experiences, team performance, and hotel operations - Prioritizing workload and ensuring your team delivers authentic, memorable experiences - Developing your team's skills to drive results that positively impact hotel performance - Having authentic conversations with guests to resolve issues, queries, or concerns - Being the first point of contact for any critical emergency situations To qualify for this role, we require: - Minimum Diploma or equivalent, with some college preferred - 2 years of front desk/guest service leader experience - Fluency in spoken and written English; proficiency in other languages may be preferred - Basic mathematics skills - Excellent communication, problem-solving, reasoning, and motivational skills - Ability to stand for long periods in front desk areas and occasionally lift heavy items - Working knowledge of hotel property management systems like Opera is beneficial - Willingness to work evenings and weekends At IHG, we provide our employees with a competitive salary, comprehensive benefits, including a full uniform, room discounts, and top-notch training. We believe in fostering a collaborative environment where every team member has the opportunity to belong, grow, and make a difference. If you believe you would be a great fit for the job, even if you don't meet every single requirement, we encourage you to hit the "Apply" button and start your journey with us today. Join our global family and be a part of something special at IHG.,