Duty Manager

Company Description

Bhagirathi by Atishay provides a luxurious retreat alongside the sacred Ganga in Haridwar, offering exceptional service and an unforgettable heritage experience. Guests can enjoy elegant accommodations with breathtaking views, indulge in multi-cuisine dining, and relax with rejuvenating spa treatments and wellness therapies. The hotel is an ideal venue for weddings, corporate events, and social gatherings with its well-equipped banquet and conference facilities. With 24/7 concierge and room service, as well as travel assistance, the hotel ensures a seamless and enriching stay.

Role Description

This is a full-time on-site role located in Haridwar for a Duty Manager at Bhagirathi By Atishay. The Duty Manager is responsible for overseeing hotel operations to ensure seamless guest experiences, managing on-duty staff, and addressing guest queries and concerns. Additional responsibilities include coordinating with different departments to maintain service standards, resolving guest issues promptly, and ensuring adherence to safety and operational procedures.

Qualifications

• Strong leadership, team management, and problem-solving skills
• Experience in hospitality operations, guest services, and managing resources effectively
• Excellent communication and interpersonal skills with a customer-centric approach
• Ability to handle conflict resolution and ensure guest satisfaction
• Proficiency in multitasking and working in a fast-paced environment
• Familiarity with hotel management software and tools is highly regarded
• Bachelor's degree in Hospitality Management or a related field is preferred
• Prior work experience in a similar role is a strong advantage