Job
Description
Duty Manager – Airport Parking Position Overview The Duty Manager – Airport Parking at Cochin International Airport Limited (CIAL) is responsible for overseeing the daily operations of the airport's parking facilities. This role ensures efficient management of parking spaces, adherence to safety protocols, and delivery of exceptional customer service to passengers and visitors. Key Responsibilities Operational Management : Supervise the daily activities of parking operations, ensuring optimal utilization of parking spaces and smooth traffic flow. Staff Supervision : Manage parking staff, including scheduling shifts, conducting performance evaluations, and providing training to maintain high service standards. Customer Service : Address customer inquiries and resolve complaints promptly, ensuring a positive experience for all users of the parking facilities. Safety and Compliance : Monitor and enforce safety protocols within the parking areas, ensuring compliance with airport regulations and industry standards. Maintenance Oversight : Coordinate with maintenance teams to ensure cleanliness and upkeep of parking facilities, including regular inspections and prompt resolution of issues. Reporting : Maintain accurate records of parking operations, incidents, and staff activities, preparing reports for senior management as required. Qualifications & Skills Education : Bachelor’s degree in Airport Operations, Business Administration, or a related field. Experience : Minimum of 3 years in airport operations or parking management, with at least 1 year in a supervisory role. Skills : Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in parking management software and Microsoft Office Suite. Ability to handle emergencies and make quick decisions under pressure. Knowledge of airport safety and security regulations. Working Conditions Location : Based at Cochin International Airport, Nedumbassery, Ernakulam District, Kerala. Hours : Rotating shifts, including nights, weekends, and holidays, to ensure 24/7 operational coverage. Physical Requirements : Ability to stand for extended periods, conduct inspections, and respond to emergencies promptly. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person
