Duty Manager

Job Description

Job Title: Duty Manager Location: Morjim, Goa Department: Operations / Front Office Reports To: General Manager / Operations Manager Salary Range: ₹20,000 – ₹40,000 per month (based on experience & qualifications) Position Summary: The Duty Manager oversees the daily operations of the hotel, ensuring guests receive exceptional service and that all departments operate efficiently. This role is central to guest satisfaction, employee support, and maintaining hotel standards during shifts. Key Responsibilities: Supervise hotel operations during shifts, ensuring smooth functioning across departments. Act as the point of contact for guest concerns, handling complaints and special requests promptly. Conduct regular property rounds to ensure cleanliness, safety, and service readiness. Support and guide front office, housekeeping, F&B, and maintenance teams. Respond to emergency situations and coordinate with relevant parties when required. Prepare shift summaries and daily operational reports for management. Ensure compliance with hotel policies, SOPs, and local regulations. Train, mentor, and evaluate staff performance during duty hours. Qualifications & Skills: Degree or diploma in Hotel Management or related field. 3–5 years of experience in hotel operations or a supervisory role. Strong leadership, communication, and guest-handling skills. Proficiency in MS Office and hotel management systems. Flexibility to work varied shifts, including weekends and holidays. Show more Show less