Front Office Associate

Job Title:

Experience Required:

Location:

Salary Range:

Job Summary:

Front Office Associate

Key Responsibilities:

• Greet and welcome guests in a warm, friendly manner
• Handle check-in and check-out procedures efficiently and accurately
• Manage reservations, room assignments, and guest inquiries using PMS (Property Management System)
• Maintain up-to-date knowledge of hotel services, local attractions, and promotions
• Handle guest complaints professionally and resolve them promptly
• Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction
• Maintain a professional appearance and adhere to grooming standards

Requirements:

• Minimum 1 year of experience in front office or guest services at a 4-star or 5-star hotel/resort
• Strong communication and interpersonal skills
• Proficiency in hotel management software (e.g., Opera, IDS, or similar)
• Good command of English; knowledge of other languages is a plus
• Willingness to work in shifts, including weekends and holidays
• Customer-first attitude and a team player

Benefits:

• Competitive salary in the range of ₹15,000 – ₹22,000 per month
• Meals and staff accommodation (if applicable)
• Exposure to a luxury hospitality environment
• Career growth opportunities within the organization