Front Office Associate

Company Overview:

Position – Front Office Associate.

Location – Vadodara Gujarat.

Roles & Responsibilities

• Greet guests warmly and assist them with check-in and check-out processes
• Handle guest queries and resolve complaints in a professional and timely manner
• Answer phone calls and direct them to the appropriate department or person
• Manage bookings, cancellations, and room assignments using the PMS (Property Management System)
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Maintain guest records and process payments accurately
• Assist with concierge services such as booking transport, recommending attractions, etc.
• Ensure the front desk and lobby area are neat, presentable, and fully stocked with necessary materials
• Performs all duties at the Front Desk as necessary.

Qualifications and Skills

• Degree or Diploma in Hotel Management or related field preferred
• Previous experience in a front office or guest service role is an advantage
• Excellent communication and interpersonal skills
• Basic computer knowledge and familiarity with hotel management software.
• Pleasant personality with a customer-first approach
• Willingness to work in shifts, including weekends and holidays
• Fluency in English, Hindi, and Gujarati is an added advantage

Join Alba Hotels and become an integral member of our dedicated Front Office team!