Duty Manager

Fairmont Hotels Resorts

2 - 4 years

2 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

housekeeping hospitality operations management front office operations senior management guest satisfaction staff management customer service operations service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Key Responsibilities:

Guest Relations:
- Welcome and assist guests, ensuring their needs are met.
- Handle guest complaints, feedback, and special requests professionally.
Operations Management:
- Supervise the Front Office team, including receptionists, concierge, and bell staff.
- Ensure check-in/check-out processes are efficient and seamless.
- Monitor lobby activities and maintain a high level of service quality.
Team Leadership:
- Train, guide, and motivate staff to deliver excellent customer service.
- Schedule shifts and manage staff rosters.
Problem Resolution:
- Act as the point of contact for emergencies or operational issues.
- Resolve conflicts and ensure guest satisfaction.
Reporting and Coordination:
- Communicate with other departments (Housekeeping, F&B, etc. ) to fulfill guest requirements.
- Prepare daily reports and share operational insights with senior management.

Bachelors degree in Hospitality or a related field.
Minimum one year experience in similar role.
Proven experience in front office operations or a similar role.
Strong leadership, communication, and problem-solving skills.

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