Duty Manager

Position Summary

The Duty Manager oversees the daily operations of the spa, ensuring smooth functioning, exceptional guest experience, and adherence to Ode Spa & Wellness service standards. This role requires strong leadership, customer service excellence, staff coordination, and operational supervision.

Key Responsibilities1. Operations Management

• Supervise day-to-day spa operations during assigned shifts.
• Ensure all spa areas (reception, therapy rooms, lounge, retail sections) are clean, functional, and guest-ready.
• Monitor appointment schedules, therapist allocation, and service flow.
• Handle operational escalations and provide quick resolutions.
• Ensure compliance with standard operating procedures (SOPs).

2. Guest Relations & Customer Service

• Welcome, assist, and engage with guests to provide a superior spa experience.
• Address guest complaints, concerns, or feedback promptly and professionally.
• Ensure guest safety, comfort, and hygiene standards are maintained.
• Promote membership plans, packages, and retail products.

3. Team Leadership

• Supervise front desk staff, therapists, housekeeping, and support staff during the shift.
• Coordinate staff movements, shift planning, and duty rosters.
• Ensure grooming, discipline, and professional conduct of all team members.
• Provide training support and enforce service quality standards.

4. Sales & Revenue Support

• Monitor daily sales targets and assist in maximizing bookings and upselling.
• Verify bills, discounts, and payments at the end of the shift.
• Maintain accurate reports for sales, occupancy, and service performance.

5. Administration & Reporting

• Maintain records of appointments, guest feedback, stock usage, and operational issues.
• Report equipment malfunctions, maintenance needs, and safety risks.
• Assist in inventory checks for linens, oils, retail products, and consumables.
• Support HR & management in operational audits and compliance tasks.

6. Health, Safety & Cleanliness

• Ensure all health, safety, and hygiene protocols are strictly followed.
• Oversee sanitization of therapy rooms, equipment, and spa premises.
• Ensure therapists follow correct procedures for handling products and equipment.

Qualifications & Skills

• Bachelor’s degree or diploma in Hospitality/Wellness Management preferred.
• 2–5 years of experience in spa, wellness, hospitality, or retail management.
• Strong communication and customer service skills.
• Ability to manage teams and handle pressure.
• Knowledge of spa treatments, booking systems, and wellness industry trends (preferred).
• Problem-solving, multitasking, and decision-making abilities.

Work Conditions

• Rotational shifts, including weekends and holidays.
• Frontline leadership role requiring presence on the floor.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person