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KS World Ventures
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Duty Manager - Customer Service

Duty Manager - Customer Service

KS World Ventures

3 - 5 years

2 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

front desk customer relationship customer service customer complaints front office ground staff activities receptionist activities front office operations guest handling telephone handling ground handling guest relations ticketing reservation

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staffOverseeing the front office team, coordinating their schedules, and ensuring employee productivity - Handling customer issuesAddressing customer complaints and queries in a timely and satisfactory manner - Ensuring customer satisfactionMaintaining positive customer relationships and ensuring a high level of customer service - Overseeing daily operationsMonitoring the efficiency of all processes and creating a positive work environment - Handling emergenciesBeing able to handle emergencies - Meeting with upper managementStaying up-to-date with organizational changes, issues, and improvements - Opening and closing the storeOpening and closing the store - Providing feedbackOffering clear, constructive, and inspiring feedback to the team - Assisting in trainingAssisting in training and onboarding team members - Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..

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Duty Manager - Customer Service