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Duty Manager - Customer Service

Duty Manager - Customer Service

KS World Ventures

3 - 5 years

2 - 5 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

front desk customer relationship customer service customer complaints front office ground staff activities receptionist activities front office operations guest handling telephone handling ground handling guest relations ticketing reservation

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Work from Office

Job Type

Full Time

Job Description

- Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staffOverseeing the front office team, coordinating their schedules, and ensuring employee productivity - Handling customer issuesAddressing customer complaints and queries in a timely and satisfactory manner - Ensuring customer satisfactionMaintaining positive customer relationships and ensuring a high level of customer service - Overseeing daily operationsMonitoring the efficiency of all processes and creating a positive work environment - Handling emergenciesBeing able to handle emergencies - Meeting with upper managementStaying up-to-date with organizational changes, issues, and improvements - Opening and closing the storeOpening and closing the store - Providing feedbackOffering clear, constructive, and inspiring feedback to the team - Assisting in trainingAssisting in training and onboarding team members - Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..

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