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KS World ventures
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Duty Manager - Customer Service

Duty Manager - Customer Service

KS World ventures

3 - 5 years

2 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Customer Service Customer Support operations customer relationship customer care customer handling

Work Mode

Hybrid

Job Type

Full Time

Job Description

- Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staff: Overseeing the front office team, coordinating their schedules, and ensuring employee productivity - Handling customer issues: Addressing customer complaints and queries in a timely and satisfactory manner - Ensuring customer satisfaction: Maintaining positive customer relationships and ensuring a high level of customer service - Overseeing daily operations: Monitoring the efficiency of all processes and creating a positive work environment - Handling emergencies: Being able to handle emergencies - Meeting with upper management: Staying up-to-date with organizational changes, issues, and improvements - Opening and closing the store: Opening and closing the store - Providing feedback: Offering clear, constructive, and inspiring feedback to the team - Assisting in training: Assisting in training and onboarding team members - Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..

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Duty Manager - Customer Service