Doctor Engagement & Tele calling Coordinator

The Doctor Engagement & Telecalling Coordinator will play a key role in managing digital communication with physicians and driving referral conversions for Ovum Hospitals. The role involves engaging with doctors across Bengaluru, addressing their queries, coordinating follow-ups, and ensuring smooth referral management through efficient communication and lead tracking. The ideal candidate should have strong communication skills, good understanding of healthcare services (training provided), and the ability to manage interactions in a professional and empathetic manner.

Key Responsibilities

• Make outbound calls to doctors and handle inbound queries from referring physicians.
  
• Clearly explain Ovums service offerings in Gynecology, Maternity, IVF, Pediatrics, and Neonatology.
  
• Coordinate with internal sales, digital engagement teams, and hospital units to ensure timely follow-up on referrals.
  
• Track all doctor interactions, follow-ups, and referral updates in a CRM or ticketing system.
  
• Maintain accurate documentation of conversations, referral status, and doctor feedback.
  
• Prepare weekly reports on call activity, referral progress, and conversion outcomes.
  
• Build and maintain positive and professional relationships with doctors across the city.
  

Skills & Requirements

• Excellent spoken communication, listening, and relationship-building skills.
  
• Basic understanding of women & child health, IVF, fertility treatments, and neonatology (training will be provided).
  
• Ability to use CRM tools, ticketing platforms, and digital communication systems.
  
• Strong organizational skills with attention to detail and follow-through.
  
• Proactive, patient-friendly, and able to handle multiple interactions smoothly.
  
• 1 - 3 years of experience in telecalling, hospital coordination, medical sales, customer service, or similar roles (preferred).