Customer Relationship Manager

Position:

• Provide

  quality service

  to the student community.

• Resolve all student issues

  (academic, administrative, etc.).

• Develop relations

  with Heads, Coordinators, Faculty/Staff, Alumni, and student organizations.
• Collect, analyze, and study

  students' feedback and suggestions

  , and present a report to the Director.

2. Strategic & System Support (15.62% - 250 hours)

• Work on the strategic development of CRM, including event management, enquiry management, student marketing, and communication from enquiry to enrollment.
• Collaborate with

  colleges and central departments

  to deliver advice, support, guidance, and training.
• Monitor current

  system developments and upgrades

  , and communicate/advise on future potential developments.
• Update

  procedures, manuals, and troubleshooting guides

  for use across the University.
• Provide ongoing

  system administration

  and support the implementation of new systems or upgrades/service packs.
• Manage relationships with internally related departments and systems.
• Coordinate the

  Activity & Event Calendar

  and the

  Academic Calendar

  .

3. Event Activities (15.62% - 250 hours)

• Event Coordination and Management

  for all flagship events at SHD, SOH, Swami Vivekananda Chair, and Cambridge Centre.
• Interact with students, parents, and University representatives.
• Welcome visitors (Internal & External).
• Provide

  technical support

  to any SHD and External events, and to meetings.

4. Promotion & Marketing (15.62% - 250 hours)

• Promote

  SHD courses

  and manage

  Social Media handles

  .
• Handle

  Press Releases

  and

  AERs

  .
• Conduct

  Outreach Activities

  .

5. Administrative Activities for O.C.E.A.N. Scheme (15.62% - 250 hours)

• Manage

  'Earn while Learn' scheme policy documents alteration

  .
• Plan for and overlook the proper

  implementation and execution

  of the scheme.
• Handle other policy-related activities.

6. Additional Duties (15% - 240 hours)

• Provide support to the

  School of Humanities (SOH)

  in promotional activities, admission marketing, tele-calling, and events for students.
• Support the

  Cambridge Centre

  with marketing, business development, exams, and administrative work.
• Perform any other task(s) assigned by the Director or anywhere else within the University consistent with the position.

Required Qualifications & Experience

• The candidate must possess a

  Master of Business Administration (M.B.A.)

  degree or an equivalent Master's degree in a relevant management field.

Desired Experience

Specific experience and expertise should include:

• Student/Customer Relations:

  Proven track record in providing quality service, resolving administrative/academic issues, and developing strong relationships with diverse stakeholders (students, parents, alumni, faculty, and staff).

• Administrative Management:

  Extensive experience in high-volume administrative tasks and policy-related activities, such as overseeing the implementation and execution of schemes like the O.C.E.A.N. 'Earn while Learn' scheme.

• Strategic & System Support:

  Experience working closely with top management (e.g., Director) to support strategic development, specifically regarding CRM implementation, system upgrades, system administration, and managing communication from enquiry to enrollment.

• Event Coordination:

  Significant experience in the planning, coordination, and management of various institutional events (e.g., flagship events at SHD, SOH, Cambridge Centre).

• Marketing Support:

  Experience supporting promotion and marketing activities, including handling social media, press releases, outreach, and admissions support (e.g., tele-calling).