412 Dispute Resolution Jobs - Page 17

Position Summary Responsible for superior service by ensuring customers queries/disputes are handled in timely manner and in accordance with company policy and procedures. You will engage across all areas of order to cash, including order management and billing, and work closely with the collections teams for their designated Line of Business (LoB). Key Areas of Responsibility Respond to all customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction. Resolve root cause issues that are driven through disputes, from an order to cash perspective. Responsible for providing leadership, training and guidance to outsourced billing and collections teams to facilitate the timely resolution of disputes. Communicate effectively (oral and written) to identify and document necessary information. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given. Adherence to quality and compliance guidelines. Support any new initiatives and successful implementation. Key interface points will include sales, account support, operations, and account management leaders. They will also interface closely with outsourced and retained resources as needed to resolve and close issues . Skills and Qualifications needed to be successful in this role: Prior collections/billing/dispute management experience preferred Strong problem solving and customer service skills Ability to communicate difficult messages to Sales Leadership and offer viable alternatives to mitigate company risk Ability to drive results through virtual and or cross functional teams Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and resolving service problems Ability to Work collaboratively with other team members (client/customer and Accenture) from different disciplines and backgrounds

Job Posting Title: Senior Accounts Receivable Specialist Job Description Summary: Primary responsibility is to manage a high-volume collection portfolio by maintaining an acceptable payment pattern for each client identifying and resolving invoice discrepancies and maintaining a good relationship with our customers and other key stakeholders. Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Escalate risk to sales, management, outside counsel if delinquent. Support sales if the client dispute invoices or requires supporting documentation/ preparation of a statement. Essential Duties and Responsibilities: Start collections process through collections workflows, combining direct collection efforts via phone and email to the Client. Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications. Responsible for aged transactions documenting actions and touch points to meet target goals for receivable funds. Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.) Touchpoint Cadence: responsible for maintaining contact with Internal and External stakeholders to resolve payment, measured on average of days since last contact by transaction utilizing Microsoft Word/Excel/PowerPoint and Outlook Identify Client issues early and escalate to management and sales. Provide recommendations for enforcing terms or preparing a payment plan directly with the Client. Coordinate with the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications. Preparation of credit memos and accurate coding depending upon the nature of the credit. Provide reports at agreed frequency to management and Sales on all balances >$10K 60 days + delinquent. Meet and exceed all individual monthly and quarterly targets for assigned region/portfolio. Demonstrated ability to present updates to internal and external stakeholders as needed. On an as needed basis to support for any other ad- hoc projects / assignments. Required Qualifications: M.Com/MBA 7+ years of experience in in Collections in global environment. Preferred Qualifications: German, French or any other European language knowledge Advance Excel knowledge would be an added advantage. Experience in complex transitions in AR domain Education: Bachelor of Commerce (B.com)

We are seeking a motivated and experienced B2B Sales Executive to join our team. The ideal candidate will have a strong background in sales within the chemical manufacturing or trading industry, with a proven track record in customer relationship management and business development. This role involves managing existing customer relationships, acquiring new clients, and ensuring timely collections. Key Responsibilities: Customer Relationship Management & Sales Execution Conduct regular visits to the company s existing strong customer base. Maintain consistent communication via calls, emails, and in-person meetings. Ensure timely quotation submission to customers. Manage sample requests, including coordination with the lab for preparation and dispatch. Follow up with the lab on sample progress and ensure timely delivery to customers. Follow up with customers for sample feedback and trial results. Enter all interactions, quotations, sample requests, and follow-ups in the CRM system. Prepare and submit a monthly travel plan and visit reports. Collection Follow-up Proactively follow up on outstanding payments to ensure timely collections. Coordinate with the accounts team for reconciliation and dispute resolution. Develop and implement a structured collection follow-up plan. Business Development & New Client Acquisition Identify and approach new customers in the domestic and export markets. Leverage industry knowledge to identify potential business opportunities. Conduct market research on customer needs, competition, and pricing trends. CRM Usage, Sales Tracking & Reporting Ensure daily CRM updates covering the entire sales cycle, from lead generation to order dispatch. Track and manage sales pipelines, customer interactions, and follow-ups. Prepare and submit a detailed visit report after every customer meeting. Provide regular reports on sales progress, pending collections, and market feedback. Key Requirements: Experience: 5-8 years in B2B sales within a chemical manufacturing or trading company (mandatory). Education: Bachelor s degree in Chemistry, Business, or a related field. Skills: Strong customer relationship management and negotiation skills. Hands-on experience with CRM tools for sales tracking and reporting. Excellent communication skills in English, Hindi, and Gujarati (preferred). Ability to travel extensively for customer visits and follow-ups. Key Skills : Sales Business Development Marketing

Job Title: Specialist, Accounting Job Description Ensuring the monthly revenue accruals get processed timely and accurately by the cut off through the system or manually (if needed). Posting of various revenue entries regarding the above as needed i.e. accruals, invoices, write off. Ensuring the invoices are generated timely and accurately as per contract and meet the requirements prior to dispatching to the clients. Uploading of the final invoices on various third-party payment portals as needed. Collaborating with different departments (and with the client POCs) for dispute resolution regarding the sales invoices. Reviewing and ensuring the unbilled aging is clean and making any corrections to clear unwanted items per the process and assisting on providing commentary on the aged items. Assisting in various Audits with pulling and providing the data/backups requested Providing various stake holders with necessary information and help in answering revenue related queries. Assisting in AR Reconciliations of various Balance sheet accounts for review. Maintaining effective SOPs (Standard Operating Procedures) for the projects handled. Guiding the business team on the revenue accrual and invoice process and collaborating with different departments on the same for new clients/contracts. Desired skills Should be well versed with client billing\invoicing. Should be well versed with the revenue accrual procedures and guidelines. Should have good exposure to billing applications and third-party payment portals. Basic understanding of AR related accounting entries. Understanding of Balance sheet AR reconciliations. Well versed in Excel and should be able to analyze large amounts of data. Should have exposure to client contracts. Excellent Communication skills. Both verbal and written Educational Qualifications needed: Should at least hold a bachelor s degree (Preferably in Commerce) Shift timing: As per business requirement. Should be flexible. For the first 8 business days the team generally follows a 17:30 to 02:30 IST shift to cater to the monthly financial closing and send out the bulk of invoices. Thereafter, one may revert back to 14:30 to 23:30 IST kind of a shift, but it depends on the business requirement. Working set up: Fully On-Site : Location: IND Gurugram - 4th Floor, 20, Delhi - Jaipur Expy, Sector 18. Language Requirements: Time Type: Full time

About Fam (previously FamPay) Fam is Indias first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ youngest users in India to kickstart their financial journey super early in their life. Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder s Capital and the likes of Kunal Shah, Amrish Rao as angel investors. About this role: Watched the Jamtara seriesThats what were talking about. As a Risk and Fraud Head at Fam, you will work in the banking and payments industry; always on your toes to avoid potential fraudulent activities and deal with them if they occur. As a part of the role, you will be expected to build a team to proactively build preventive measures to avoid any mishaps. You will need to identify and analyze past patterns and make sure that the right systems are in the right place. You will be our commander of safety and protect us from any potential risks and frauds. On the Job Lead Fam s Risk & Fraud vertical to secure millions of users and billions of transactions Hire, mentor, and scale a best-in-class risk team from the ground up Deep-dive into the product to proactively identify risk touchpoints Analyze and document fraudulent user journeys and behavior patterns Monitor suspicious activity and build risk scoring systems for users and transactions Work closely with operations and support teams to flag and address risks Collaborate with product and engineering to build a automatic risk detection engine Handle transaction disputes, chargebacks, and refunds with banks and partners Liaise with cyber cells, LEAs, banking partners, and other stakeholders for dispute resolution Ensure strict adherence to RBI guidelines and regulatory compliance at all times Must-haves (Min. qualifications) 7+ years of working experience in Risk & Fraud team at a fintech/ bank Worked with a fintech startup in payments space Excellent communication, networking and interpersonal skills Proficient in Microsoft Excel to handle and analyse large volumes of data Good to have Worked closely with cyber cells, banking partners, and other stakeholders Hands on experience with tech/ data science/ artificial intelligence Worked with banks or non payments related companies Why join us We are building for the youngest generation in India and they need most safety Collaborate with an amazing team of engineers, product, and operations Opportunity to lead and grow in a high-impact leadership role If you want to work in a high impact and high ownership role in a tech startup Why should you join us Every once in a while, a product comes to life that makes people think, why was this not done earlierThe users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life. We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well. Perks 1. Industrys best ESOPs scheme 2. Medical Insurances suiting your needs 3. Access to Mental Health professionals 4. Top gadgets to achieve skill level - Bruce Wayne 5. Flexible work schedule so you never miss brunch, lunch, or dinner plans 6. Friendly leaves policy that ll make your friends jealous 7. Relocation Support 8. Meals in office Here s all the tea on FamApp FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly. Revolutionizing Payments and FinTech FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments. Trusted by leading investors We re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder s Capital, and esteemed angels Kunal Shah and Amrish Rao. Join Our Dynamic Team At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don t mean to brag, but we promise you ll be surrounded by some of the most fun, talented and passionate people in the startup space. Want to see what makes life at Fam so awesomeCheck out our shenanigans at @lifeatfam

Job Role: Paralegal Admin / Advisor / Consultant About Company: SyrenCloud Inc. is a specialist data engineering and supply chain solutions company. With over 400 employees, development centers in USA and India within 4 years of starting operations, Syren serves F500 or high-technology clients such as Johnson & Johnson, eBay, Microsoft, GitHub, among others. Leveraging our specialist capabilities in supply chain, data consulting and software design and engineering, we help clients realize their goals and build 21st century businesses. We deliver on the promise of helping our customers, colleagues, and communities, to thrive in an ever-changing world. Syren is an equal opportunity employer. Read more: https://syrencloud.com. Work Location: Hyderabad, Telangana. Mode: Work from Office. Job Type: Full-time Shift Timings: 11 a.m. to 08 p.m. Preferred: Bachelor s degree in law or Corporate Law, Legislative Law, or Paralegal Studies Experience: 1 - 4 years Summary: Syren is seeking an organized and detail-oriented Paralegal to support our legal team with Indian legal matters in the IT industry with an extended support for USA operations. This role involves handling contracts, legal documentation, and assisting with compliance, and legal interventions. The ideal candidate will have experience in Indian laws, particularly in IT/Software, insurance, and labor matters. Main Responsibilities: Documentation Review - o Review and ensure compliance with Indian legal requirements for contracts. o Draft, review and ensure accuracy in NDAs, MSAs, SOWs and other legal agreements. Correspondence - o Manage and relay legal responses and notices (incoming and outgoing) efficiently and accurately. Alignment - o Monitor changes in laws and regulations that may impact the organization and ensure compliance across departments, aligning all activities with Indian laws. Litigation & Dispute Resolution - o Utilize knowledge of litigation and dispute resolution to resolve legal issues effectively. Corporate Legal Affairs - o Provide expertise in business registration, mergers, acquisitions, and intellectual property matters. Contract Negotiations & Dispute Management - o Lead and contribute to contract negotiations and dispute resolution processes, ensuring favorable outcomes for the organization. Cross-functional Collaboration - o Collaborate effectively with cross-functional teams and interdependent departments to address legal needs and contribute to the overall success of the organization. Skills - o Must be proficient in Microsoft Word and have a basic working knowledge of Excel. o Strong verbal and written communication skills in English, with a keen eye for detail

MASS HIRING FOR TEAM LEADER & SENIOR EXECUTIVE FOR DELHI SALARY UP TO 6 LPA + INCENTIVES + YEARLY BONUS + 5 DAYS WORKING + FREE CABS. Call HR SANJANA TO Schedule Your Interview @ 9257048576 Drop your Resume:- virtuencrjobs@gmail.com Role & responsibilities:- In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Preferred candidate profile:- 3-5 years of B2B collections & International Voice Experience , Follow up on payments, scheduling the meet with the clients. Solid interpersonal skills and ability to clearly communicate in person and on the phone. Team player self starter with the ability to work independently Effective time management skills to handle the diverse and challenging position Proven ability to successfully negotiate and resolve disputes with customers. Oracle systems experience highly preferred Immediate Joiner & 30 Days notice Only. Proficient in MS Office applications, especially in MS Excel Very Good Written and Verbal Interpersonal skills B2B Collections & International Voice experience is mandatory. Perks and benefits:- 5 Days Working Saturday & Sunday is Fixed Off Huge Incentives & overtime above the CTC. Free transport subjected to the process Internet facility, ATM facility Excellent Growth Path Medical facility Yearly Bonus NO FEES/NO CHARGES Call HR SANJANA TO Schedule Your Interview @ 9257048576 Drop your Resume:- virtuencrjobs@gmail.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained.

Job Title : Legal Head (HOD) Location : Pune Department : Legal Reporting To : CFO Experience : 15+ Years in Legal Advisory, Corporate Law, and Litigation, Labour Laws, RTO Laws in India and Overseas (especially in Kingdom of Saudi Arabia/Middle East) Job Summary: We are seeking a dynamic and experienced Legal Head to lead the legal function of Company who shall be responsible for legal matters in India and Companys 100% Wholly Owned Subsidiary in Kingdom of Saudi Arabia. The ideal candidate will have a deep understanding of legal processes, excellent drafting and litigation skills (filing of civil suits, recovery suits, arbitration matters, handling criminal cases including cases under section 138 of Negotiable Instrument Act, IBC cases etc.,), , and the ability to provide strategic legal advice across departments. The Legal Head will be responsible for managing all legal aspects of the business including litigation, compliance, contracts, and risk management, ensuring all legal matters are handled proactively and effectively. Key Responsibilities: Legal Advisory & Strategy: Analyze legal implications of crane & Project EPC business issues and provide actionable advice to internal stakeholders and management. (Project EPC Business means turnkey jobs which are company currently undertaking as a value added services to its clients for example : Heavy Lift Jobs including torquing and alignment along with civil foundation, Above Ground Fabrication, Material Handling, piping and ducting etc.,) Advise management on legal aspects of matters referred, ensuring compliance with applicable laws and regulations. Suggest appropriate legal actions/defenses in all relevant matters. Develop and implement legal strategies to safeguard the company's interests. Do Cost Benefit Analysis of legal cases (initiated by the company and against the company) and suggest suitable legal remedy or recourse in the best interests of the company. Litigation & Dispute Resolution: Handle and oversee all legal matters including civil, criminal, insolvency, arbitration, and consumer matters. Appoint advocate on record, legal counsel (Jr. and Sr. counsel depending on the status of legal cases), negotiate their fees, prepare necessary brief, compilation of documents, explain the case and share important inputs / facts of the case. Represent or coordinate representation in courts (including NCLT, Civil Courts, JMFC, High Courts, Supreme Court), attend hearings, Draft and vet Plaint, Written Statement, Interim Applications, complaints, writs, appeals, SLPs, and petitions; well-versed with court processes and networking with government departments. Contract Management: Draft, vet, and negotiate Crane and Project EPC agreements, contracts, and MOUs. Prepare, review, and modify legal documents to support business activities. Ensure contracts are watertight, minimizing risk and aligning with business goals. Compliance & Risk Mitigation: Maintain records of licenses, statutory compliances, and legal notices. Advise on regulatory matters, monitor changes in laws, and ensure business compliance. Proactively identify legal risks and mitigate them effectively. Internal Coordination & Reporting: Collaborate with cross-functional departments to minimize operational losses and ensure smooth business operations. Prepare monthly and quarterly legal reports for management and board meetings. Build a strong legal support system within the organization, ensuring timely legal guidance. Land Law Compliances: 1. Ensure legal compliances of various types of property owned by the company, 2. Update and share on quarterly basis on statutory compliance status with Internal Stake Holders. Legal Experience relating to Local Laws in Kingdom of Saudi Arabia (KSA) / Middle East Countries Person having legal experience in KSA/ Middle East Countries would be preferred. 1. He should be well-versed with local laws (Labour Laws, RTO Laws, corporate laws etc.,) in KSA/Middle East 2. He should have knowledge of drafting contracts, Work Orders, Sales Contracts, Agreements with Customers in KSA 3. Should be well versed with drafting Joint Venture Agreements, Preferred Partnerships / Strategic Partnerships, Shareholders Agreement, Share Purchase Agreements, Share Subscription Agreements as per KSA Laws. 4. He shall be responsible for negotiating the legal clauses as may be required in conjunction with local laws in KSA 5. He shall be held responsible for compliance of all applicable laws in KSA (including but not limited to labour laws, RTO laws, contract act, corporate laws etc.,) 6. He shall be held responsible for drafting, negotiating the terms of arrangement for Mergers and Acquisition in and outside KSA. 7. He shall be held responsible for compliance of all applicable laws in KSA including corporate laws and other local laws. 8. He shall be held accountable for managing the litigation including commercial litigation, disputed matters, recovery suits etc. 9. Appoint advocate on record, legal counsel (Jr. and Sr. counsel depending on the status of legal cases), in KSA / Middle East, negotiate their fees, prepare necessary brief, compilation of documents, explain the case and share important inputs / facts of the case. Represent or coordinate representation in courts (including Tribunals, district courts, Civil Courts, High Courts, Apex Court), attend hearings, Draft and vet Plaint, Written Statement, Interim Applications, complaints, writs, appeals, SLPs, and petitions; well-versed with court processes and networking with government departments. 10. Ensure legal compliances of various types of property )owned / leased) by the company in KSA/Middle East, Prepare, Update and share the MIS on quarterly basis on statutory compliance status with Internal Stake Holders. Qualifications & Skills: LLB/LLM from a reputed university; Company Secretary (optional but preferred). Minimum 15+ years of experience in a corporate legal environment, with exposure to litigation and contract management. Strong knowledge of corporate, civil, criminal, arbitration, insolvency, and commercial laws. Excellent drafting, negotiation, and communication skills. Ability to work independently and manage multiple legal matters simultaneously. Strategic thinker with a proactive and problem-solving attitude. Well-networked with legal professionals, regulatory authorities, and government bodies. Note: If you have expertise in the Middle East ( Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE) but NOT mentioned in CV; We highly recommend to do the needful and apply to hrd.pune@mahasuryagroup.com

MASS HIRING FOR TEAM LEADER & ASSISTANCE MANAGER FOR B2B COLLECTION PROCESS SALARY UP TO 9 LPA + INCENTIVES + YEARLY BONUS + 5 DAYS WORKING + FREE CABS. Call HR SHAKTI TO Schedule Your Interview @ 9257030239 Drop your Resume:- shaktideora@virtueplacement.com Role & responsibilities:- In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Preferred candidate profile:- 4-10 years of B2B collections & International Voice Experience , Follow up on payments, scheduling the meet with the clients. Solid interpersonal skills and ability to clearly communicate in person and on the phone. Team player self starter with the ability to work independently Effective time management skills to handle the diverse and challenging position Proven ability to successfully negotiate and resolve disputes with customers. Oracle systems experience highly preferred Immediate Joiner & 30 Days notice Only. Proficient in MS Office applications, especially in MS Excel Very Good Written and Verbal Interpersonal skills B2B Collections & International Voice experience is mandatory. Perks and benefits:- 5 Days Working Fixed Off Paid Off Free Cabs Medical Facilities Yearly Bonus Call HR SHAKTI TO Schedule Your Interview @ 9257030239 Drop your Resume:- shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained.

Accounts Receivable cycle *Cash applications *Credit management *O2C billing Any ERP ***UK SHIFT****

Experience: Minimum 2-3 years of experience in legal collections, litigation, or debt recovery within an NBFC, bank, or financial institution. Hands-on experience in managing recovery litigation including civil suits, SARFAESI, and other recovery processes. Coordination with Legal Teams : Work closely with internal legal teams and external counsels to ensure timely execution of legal tools like Summons, warrants, Conducting Lok adalath ,Conciliation camps ,etc Coordination with Law enforcement Agencies: Work closely with the law enforcement agencies like police to execute the legal tools like summon, warrants in time Debt Recovery Process : Initiate and follow up on the legal actions, including civil , criminal and recovery proceedings , SARFAESI proceedings, and other applicable enforcement measures to recover debts Documentation & Compliance : Ensure that all legal and recovery-related documents are properly maintained, signed, and submitted to comply with legal procedures and company standards. Data Management : To maintain the proper MIS for the legal actions taken and timely reporting these data to the management Dispute Resolution : Lead negotiations with customers and their legal representatives to reach amicable settlements where possible.

Manage Monthly Invoicing, Cash Applications, Collections, Dispute Resolution and Reporting Design and Drive Process Metrics Providing financial analysis to prioritize and lead cost reduction efforts Collecting and analyzing quantitative data Execute and implement SOX compliance procedures & Six Sigma Methodologies Perform Audit of processes. Support data analysis, process reengineering and development Communicating results to business leaders within Finance, Accounting, Operations and Business Development Working with the functional leaders and other internal groups to build scalable processes Key job responsibilities As a Cash app Analyst, you will support Amazon s customers to resolve cash application - Bachelors degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience