Senior Process Expert

Key Responsibilities:

• Manage customer communication channels and ensure timely resolution of cases and queries.
• Support customer onboarding and relationship management with a focus on clients exporting from Africa to US & Europe.
• Coordinate multi-carrier operations, ensuring smooth freight forwarding workflows.
• Perform skilled administrative tasks including ISF filing and data management using MODS.
• Handle contract administration and support dispute resolution processes.
• Execute tasks independently using standardized procedures and escalate non-routine issues when required.
• Collaborate with internal teams and external carriers to ensure consistent and reliable service delivery.

• Graduate with 2 5 years of experience in logistics, supply chain, or freight forwarding domains.
• Proven experience coordinating with external carriers and managing end-to-end process flows.
• Working knowledge of MODS , ISF filing , and MS Excel .
• Familiarity with administrative and case management procedures.
• Strong verbal and written communication skills, especially for handling international clients.
• Ability to work independently on tasks of limited scope and complexity, exercising sound judgment within defined boundaries.

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.