Senior Process Expert

About Maersk:

Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Role Overview:

The Senior Process Expert – Customer Experience is responsible for providing post-onboarding support to customers within the Maersk environment, focusing on freight forwarding operations and coordination across multiple carriers. This role ensures smooth process flows by managing customer channels, handling case and contract management, supporting ISF filings.. The candidate will operate within defined guidelines, apply job-related expertise, and escalate complex issues as needed, contributing to operational efficiency and customer satisfaction.

Key Responsibilities:

• Manage customer communication channels and ensure timely resolution of cases and queries.
• Support customer onboarding and relationship management with a focus on clients exporting from Africa to US & Europe.
• Coordinate multi-carrier operations, ensuring smooth freight forwarding workflows.
• Perform skilled administrative tasks including ISF filing and data management using MODS.
• Handle contract administration and support dispute resolution processes.
• Execute tasks independently using standardized procedures and escalate non-routine issues when required.
• Collaborate with internal teams and external carriers to ensure consistent and reliable service delivery.
  

Qualifications & Skills:

• Graduate with 2–5 years of experience in logistics, supply chain, or freight forwarding domains.
• Proven experience coordinating with external carriers and managing end-to-end process flows.
• Working knowledge of MODS, ISF filing, and MS Excel.
• Familiarity with administrative and case management procedures.
• Strong verbal and written communication skills, especially for handling international clients.
• Ability to work independently on tasks of limited scope and complexity, exercising sound judgment within defined boundaries.
  

Shift

: Rotational Day Shift

Work Model

: Hybrid

Notice Period

: Immediate joiner

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.
  

Join Maersk:

Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.