Responsibilities: * Manage vendor reconciliations, AR/AP processes, accounts receivable & payable, and dispute resolution. * Lead client onboarding from contract signing to go-live. Provident fund Health insurance Annual bonus
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.
Company Overview NAKAD, a pioneer in supply chain financing and accounting, is reshaping the industry with our innovative SaaS product, ARP . Founded by alumni of IIM Ahmedabad, IIT Bombay, and IIT Guwahati, with professional backgrounds at global giants like BCG, HUL, and Oracle, NAKAD is not just another startup. We're a company with a mission to transform supply chain finance through our unique tokenization mechanism, providing easy and affordable credit to MSMEs. Our journey, backed by top-tier VCs and influential Angel investors, is just getting started. Position Summary As the Program Manager for Customer Success at NAKAD, you will play a critical role in driving the adoption of ARP among our key accounts. This high-energy role requires engagement with CXO-level stakeholders to ensure successful implementation, exploration of product development opportunities, and the creation of scalable customer success strategies. Key Responsibilities Lead and manage the adoption of ARP in key accounts, ensuring successful implementation and customer satisfaction. Build and maintain strong relationships with CXO-level stakeholders, understanding their needs and challenges, and providing tailored solutions. Identify gaps and opportunities in the product to enhance functionality and user experience. Design and implement efficient, scalable customer success processes and strategies. Collaborate with product teams to align customer feedback with product development. Provide strategic insights to the leadership team to inform business decisions. Cultivate a culture of continuous improvement and customer-centricity. Required Qualifications and Experience Proven experience in customer success, project management, or a related role in the fintech, SaaS, or supply chain finance domain. Exceptional communication and relationship-building skills, especially with senior executives. Strong project management abilities, with a knack for problem-solving and strategic planning. Resilience and adaptability in a dynamic, fast-paced startup environment. Experience working with cross-functional teams to enhance customer adoption and experience. Passion for technology and understanding of the supply chain finance ecosystem. What We Offer A key role in a rapidly growing startup with direct access to the company's leadership and founders. Opportunities for rapid career advancement in product and customer success, tailored to your strengths and career aspirations. Competitive compensation package. A collaborative, innovative, and empowering work culture.
About NAKAD NAKAD is a cutting-edge CFO Product Suite company, designing innovative solutions for Finance and Accounts leaders globally. Founded by IIT-IIM graduates with extensive experience from organizations like BCG, HUL, Samsung, and Oracle, NAKAD is backed by premier investors such as Matrix Partners and Accel. With a $7 Mn seed round in May 2022, we are one of Indias largest seed-funded startups. Explore more about our journey and mission at www.nakad.co. Meet our Founders: Ujwal Kalra (CEO) : LinkedIn Sambhav Jain (COO) : LinkedIn Avinash Uttav (CTO) : LinkedIn Role Overview As an AM Enterprise Sales at NAKAD, you’ll spearhead the growth of our SaaS platform, focusing on acquiring high-value enterprise clients and expanding our footprint within existing accounts. You’ll work directly with senior leadership, pitching to C-level executives and driving revenue in a dynamic, early-stage environment. If you're someone with a knack for closing high-ticket deals and are eager to influence CXO-level decision-makers, we want you on our team! Key Responsibilities Build and Manage Sales Funnels : Identify and target enterprises across various industries, creating a pipeline of high-potential opportunities for our ARP SaaS platform. Use email, LinkedIn, and cold calling for lead generation. Engage with prospects, build trust, and qualify leads. Deliver Impactful Sales Pitches : Collaborate with the leadership team, including our founders, to deliver compelling pitches to promoters and CXO-level stakeholders. Drive Enterprise Onboarding : Take ownership of onboarding clients, working closely with CXO-level executives to integrate them into our platform. Foster Long-Term Client Relationships : Build deep, strategic relationships with promoters and CXOs, unlocking additional opportunities for cross-selling and upselling. Collaborate for Success : Work with customer success teams to ensure seamless program execution and uncover new avenues for growth within client organizations. Desired Skills and Experience Experience : 2+ years in B2B SaaS sales, with at least 1 year of proven success in enterprise sales. Sales Mastery : Proven ability to independently manage the entire sales cycle, with a strong focus on closing large deals. CXO-Level Engagement : Experience in engaging and influencing senior stakeholders, including C-level executives, to secure partnerships and drive adoption. Consultative Selling : Ability to understand client needs, present tailored solutions, and offer a consultative sales approach. Communication Skills: Strong phone and email communication skills. Creative problem-solving and analytical skills. Preference for SaaS/Enterprise sales experience. Entrepreneurial Spirit : Willingness to thrive in an early-stage startup environment, going beyond your job description to deliver results. Problem Solver : Quick thinker with strong problem-solving skills and a knack for overcoming challenges.