Dispatch Team Leader (US Market)

Job Opportunity: Dispatch Team Lead (US Market)

Location: Sector 62, Noida (Onsite)

Working Days: 5.5 Days/Week

Shift Timings: 5:30 PM – 2:30 AM IST

Experience Required: Minimum 3+ Years in Dispatch Operations (US Market)

Team Handling Experience: Minimum 1+ Year

Industry: US-Based Logistics & Freight Operations

Greetings from TransJet Cargo (North America)!

We are seeking a highly skilled and motivated Dispatch Team Lead to join our growing operations team in Noida. This role requires hands-on experience in US dispatch operations, strong leadership skills, and a solid understanding of US-based load boards, especially DAT, along with load planning and carrier coordination.

Key Responsibilities:

1. Dispatch Operations Management (US Market)

Oversee daily dispatch activities including load booking, tracking, and timely delivery confirmations.

Utilize DAT Load Board and other platforms to source, negotiate, and assign loads.

Monitor freight movements and proactively resolve transit-related challenges.

2. Team Supervision & Leadership

Lead a team of dispatchers, ensuring efficiency and adherence to service standards.

Conduct training, monitor performance, and manage team KPIs and productivity goals.

Drive accountability and continuous improvement across the team.

3. Carrier & Broker Coordination

Establish and maintain strong relationships with US-based carriers and brokers.

Ensure timely load bookings at competitive rates and handle carrier-related escalations professionally.

4. Client Communication & Support

Maintain regular contact with clients regarding load status, delays, and ETAs.

Deliver high-level service by resolving issues swiftly and effectively.

5. Compliance & Documentation

Ensure compliance with FMCSA regulations and US transportation laws.

Oversee proper documentation such as rate confirmations, BOLs, and PODs.

6. Tool Usage & System Management

Track and update load data in TMS or dispatch software.

Use tools like DAT to gain market insights and adjust strategies for better rate and capacity planning.

7. Performance Reporting & Analysis

Monitor and report on KPIs such as:

On-time pickup and delivery rate

Load coverage efficiency

Carrier reliability score

Recommend process improvements based on analytical insights.

8. Problem Solving & Decision Making

Own operational challenges such as last-minute load cancellations or driver no-shows.

Coordinate with US teams during night shifts for smooth execution.

✅ Requirements:

3+ years of experience in US dispatch/logistics operations.

1+ year of experience in leading dispatch teams.

Proficiency in DAT Load Board, TMS, and US carrier/broker networks.

Strong communication, negotiation, and leadership skills.

Knowledge of FMCSA compliance and US logistics documentation.

Apply now by sending your resume to:

dia.roy@transjetcargo.com

Job Type: Full-time

Pay: ₹251,321.72 - ₹531,104.42 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift

Work Location: In person