Position Summary...This role manages the Command & Control Center focussed at protecting our Customer, Associate & Merchant journeys both online and offline models across US & Int markets. The ideal candidate will focus on delivering fit for purpose Observability & Optimized recovery paths that protects our Omni channel Customer Experience. Additional focus will remain on Continuous Improvement/Innovation mindset with a passion to drive efficiencies and contain costs.The responsibility covers the Operational & Engineering aspects to all business segments and the diverse channels for Online & Apps across US, International markets & Enterprise Services.The Availability commitment of our websites across markets is 99.95% (for e-commerce) and this role will have significant contribution to meet and beat the set target.What you'll do...
About Team:
Reliability Engineering & Operations (REO)
is a part of the larger Global Technology Platforms (GTP) horizontal which is responsible for Design. Build, Deploy & Run for the Infrastructure, Data and Cloud Products and Services that enables the largest 24/7 e-commerce and physical stores landscape in the world.Our engineers take great pride in their ownership of the Major Incidents and our ability to detect proactively with high degree of Observability along with AI driven mitigation plans to limit impact to the Customer and Associate facing services worldwide
What you’ll Do:
- Having strong Engineering focus with acumen to drive meaningful outcomes that creates reliable Customer, Merchant or Associate experience.
- Ensure the Customer, Merchant and Associate journey across our online stores are deployed with appropriate quality checks and are highly available, reliable, scalable and flexible.
- Engage in high priority business/corporate impacting incidents and effectively run production operations including Major Incident Management and the complementing Change & Problem Management
- Collaborate effectively with various functions such as Product, Design, Business, Operations, and other Engineering teams to gain commitments on improvement/remediation initiatives
- Be a transformation agent; constantly striving for excellence in a rapidly evolving environment
- Be a multiplier: Build a high performing team with strong engineering-driven culture that promotes diversity, innovation, and creative problem solving
- Possess a global mindset and develop a positive healthy environment while working internationally across cultures
- Actively lead and be engaged in technical discussions, project execution and incident management to ensure that we meet or beat the stated Availability goals
- Develop a deep understanding of the various Products & Services that come together to deliver Walmart e-commerce and stores products.
- You would provide leadership and mentoring to a highly skilled team on technical and critical functions within Walmart
- You would represent yourself and develop a great partnership with the other functional and business leaders globally to understand, define/refine the priorities
- Set strategy and roadmap for team focused on automation and data science to mature our ability to predict service failures/disruptions
- Actively participate in defining and refining the scope of Business Continuity & DR testing
- Actively engage in Holiday (Peak Trading) business volume discussions across the Omni channel stack and plan the scaling methodologies to meet the demand
What You'II Bring:
- A recognized Bachelor’s / master’s degree in engineering with 15+ years of experience in Technology Engineering & Operations which includes the Application full stack with Infrastructure on Cloud (Private & Public), Networking (WAN & EDGE), Computes and Traffic with Load balancers/Proxies, DNS.
- Experience in running 24x7 Command & Control Operations team focused on key metrics of MTTD/MTTR
- Ideal candidate should possess deep understanding on Public Cloud Adoption (Azure/GCP), Infrastructure foundational services in the cloud and metrics to govern the cloud environment effectively
- 10+ years of experience in managing, leading and developing technical teams of minimum of 80 - 100 members.
- Experienced in Customer or Site facing transactional web services, and or, internet-based services environment would be added advantage
- Ability to risk assess/review & guide Technical Program executions or delivery of large initiatives and its Operational Assurance
- Ability to drive value with AI workflows and adopt new models for constant generation of value for business and the function
- Good experience in building scalable ecommerce applications or similar environment.
Our Ideal Candidate
Our ideal candidate is an energetic, self-motivated individual focused in delivering superlative Customer/Merchant & Associate experience
- He/She is a highly resilient and responsive team player with high degree of cross functional teaming
- He /she is someone who thrives in a fast-paced, dynamic, startup-like environment to drive business results and passionate about Customer delight with every transaction
- He/She has a great sense of urgency, is a great communicator (written and verbal), active listener and has experience working in a highly matrixed environment with a global footprint.
- He/She should possess high degree of Emotional Quotient to actively listen and respond/mobilize effective plans directed at our Associates
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate on a scale, impact millions and reimagine the future of retail.Flexible, hybrid workWe use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and6 years’ experience in software engineering or related area.Option 2: 8 years’ experience in software engineering or related area.3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-2294974
