Director Project Management

We are seeking a talented individual to join our Strategy & Planning team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Senior colleague, you will have:

• An opportunity to design strategic initiatives that deliver profitable growth of Mercer's Health, Wealth and Career businesses globally with a focus on leveraging AI for process improvements.
• Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure organizational resources are available.
• To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision making and trade-offs.
• To be a key member of the transformation & change team and contribute to a culture of constant improvement across a global organization.

We will count on you to:

• Lead and manage highly complex, broad, and/or multi-year international programs and projects, ensuring successful delivery of key strategic initiatives.
• Support C-Suite business leaders and staff in scoping, defining, planning, and executing programs and projects, validating and quantifying assumptions.
• Translate requirements into tangible outputs, outcomes, and benefits.
• Develop detailed program delivery roadmaps, including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for large-scale, complex strategic initiatives.
• Serve as a subject matter expert in design and delivery, providing guidance and support to the wider business in defining the right approaches and ensuring solutions are fit for purpose.
• Foster effective relationships with senior business partners and third-party vendors, facilitating timely decision-making and communication of progress, risks, and issues to key stakeholders.

What you need to have:

• 15+ years of professional services experience, with at least 8+ years of experience in designing and implementing changes to operating models in financial services, relevant op model / profitability design experience
• Post graduation from premier B school
• Demonstrated experience as a Program Manager leading large and complex programs across matrix structured organizations, ideally across continents/regions.
• Proven track record in managing and coordinating implementation with teams across different locations, including off-shoring/near-shoring teams.
• Strong understanding of change management principles and the ability to drive sustainable changes within the organization.
• Excellent communication with the ability to guide, influence, and convince colleagues, leaders, and external stakeholders.
• Demonstrated experience in target operating models (TOM) design and organizational change programs, with a focus on stakeholder management and communication at the C-Suite level.
• Experience with external consulting
• Strategic thinker with a thorough understanding of organizational dynamics and have a proven track record in leading complex transformation programs

What makes you stand out:

• Preferable program management qualification / certifications like MSP/PMI/APM or equivalent.
• Experience in Employee Benefits / Pensions / Investments or HR Consulting business and solutions is highly desirable, but not essential.
• Understanding of how to work with different cultures globally to deliver programs.
• Execution of projects, such as execution manager or project manager
• Business analysis experience
• Experience in implementation delivery, particularly technology-related projects
• Experience in the financial services industry, insurance / banking / investment management
• Knowledge of Technology/AI

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan https://www.marshmclennan.com/(NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly “anchor days” where the entire team meets in person at the site office.