Director - PMO

Job Title: Director – PMO (Program Management Office)

Location: Bangalore, India

About LeadSquared

Role Overview

Key Responsibilities

• Program Management
• Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
• Define and enforce program governance, processes, and best practices for project execution.
• Track KPIs, milestones, budgets, and timelines across initiatives.
• Customer Engineering (Tier 3 Support)
• Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.
• Ensure root cause analysis, continuous improvement, and knowledge base enhancement.
• Partner with customer success teams to ensure high customer satisfaction.
• Chief of Staff Responsibilities
• Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.
• Drive cross-functional collaboration between product, engineering, customer success, and sales teams.
• Facilitate decision-making by providing data-driven insights and progress updates.
• People & Team Management
• Lead and mentor a team of program managers and support engineers.
• Build high-performing teams with a culture of accountability, transparency, and innovation.
  

Requirements

• Experience: 10–12 years total experience, with at least 5 years in program/project management leadership roles.
• Industry Background: Must have worked in a product company (preferably SaaS or enterprise software).
• Proven track record in cross-functional program management and customer engineering/support leadership.
• Deep understanding of project/program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication, leadership, and decision-making abilities.
  

Why Join Us?

• Opportunity to work on impactful programs in a fast-growing SaaS environment.
• High-visibility role working closely with executive leadership.
• Collaborative, growth-oriented work culture.