Director - PMO

As a Director PMO at LeadSquared, you will play a crucial role in leading the Program Management Office, overseeing Tier 3 support operations, and acting as the Chief of Staff to senior leadership. Your responsibilities will include: - **Program Management**: - Lead strategic programs ensuring alignment with organizational goals. - Define and enforce program governance, processes, and best practices. - Track KPIs, milestones, budgets, and timelines across initiatives. - **Customer Engineering (Tier 3 Support)**: - Oversee Tier 3 support operations, collaborating with engineering and product teams. - Ensure root cause analysis, continuous improvement, and knowledge base enhancement. - Partner with customer success teams to drive high customer satisfaction. - **Chief of Staff Responsibilities**: - Provide strategic advice to leadership for alignment between priorities and execution. - Foster collaboration between product, engineering, customer success, and sales teams. - Facilitate decision-making through data-driven insights and progress updates. - **People & Team Management**: - Lead and mentor a team of program managers and support engineers. - Cultivate high-performing teams with a culture of accountability, transparency, and innovation. **Qualifications Required**: - 10-12 years of total experience, with a minimum of 5 years in program/project management leadership roles. - Background in a product company, preferably SaaS or enterprise software. - Proven track record in cross-functional program management and customer engineering/support leadership. - Proficiency in project/program management methodologies (Agile, Scrum, etc.) and tools (JIRA, Confluence, etc.). - Strong analytical, problem-solving, and stakeholder management skills. - Excellent communication, leadership, and decision-making abilities. At LeadSquared, you will have the opportunity to work on impactful programs in a fast-growing SaaS environment. You will enjoy a high-visibility role closely collaborating with executive leadership in a collaborative and growth-oriented work culture.,