JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The OTS Director will be responsible for working with stakeholders in the business service lines and corporate functions and technology to help define the functional architecture for the firm, identify functional gaps in our automation toolkit, assess and trial products existing in the organisation as well as other best in class tools, run trials, onboard selected products that are required to address the gaps in our functional architecture and can effectively address real business problems. The role will ensure that deliverables are tangible and constructed in such a way as to support the strategy execution.
Key Responsibilities Include:
Be a subject matter expert in Automation primarily low code/no code technologies from an opportunity identification/solution design perspective
- Identifying functional capability gaps and investigate tools for evaluation
- Develop functional requirements and success criteria for the product evaluation
- Manage and run POC’s working with IT, business and vendors
- Develop business case and high-level target deployment view
- Input into contracting and negotiations
- Develop functional design best practices for replication, re-use and efficient delivery
- Create product awareness and influence adoption
- Develop product adoption opportunity landscape and track product adoption
- Fully exploit product feature usage to improve ROI and expanding the scope of applicability
- Collect user feedback, do periodic industry scan and feed in to product roadmap to vendor/IT
- Contribute to functional architecture definition
- Product onboarding & product rationalisation
- Influence product roadmap
Develop operating model for how to optimise configuration/utilisation of the tool – including product development model
- Develop RACI/governance model for the product
- Design product management requirements (e.g. system outages, production incidents)
- Articulate cost of ownership for the product based on anticipated consumption model Agree vendor engagement strategy and feedback loop on functional requirements (this needs to be well established for products in production/established)
- Build and maintain effective communications with key stakeholders, cross functional leaders and project team members
- Guide and support project team members where necessary
- Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation
- Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability
- Delivering regular and customised training to the support team
The successful candidate will combine strong project management skills and prior experience in this domain to deliver the benefits of transformational change
The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key
Experience:
- 15-20 Yrs of experience in automation product management ideally with a firm with a well established transformation agenda
- Extensive professional experience and awareness of the Intelligent Automation tools, very good understanding of generative AI, AI and ML concepts
- Significant experience of RPA technologies – ideally Automation Anywhere or MS Power platform but other technologies acceptable
- Significant experience of other Automation technologies – gen AI, workforce management; workflow; OCR; email management; process intelligence
- Experience in process intelligence and data transformation tools
- Experience in BPM workflow technologies
- Extensive professional experience and awareness of Intelligent Automation tools, very good
understanding of AI and ML concepts and tools
- Direct experience of major international business transformation projects
- Experience of working across multiple jurisdictions to identify opportunities for migrations/location strategy rightsizing
- Diverse industry and functional backgrounds gained through consulting or elsewhere
- Understanding of or exposure to global real estate markets preferred but not essential
- Needs to demonstrate significant credibility in having previously delivered Automation
identification/strategy/design and implementation programmes
Change/Leadership Skills
- Influencing and Team work: Ability to influence others and move toward a common vision or goal.
Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
- Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
- Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
- Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
Technical Skills
- To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
- Work with stakeholders to ensure understanding and support for proposed solutions
- Automation experience in product management and implementations
- Expertise in Generative AI and Agentic products in the industry
Behavioural Competencies
- Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
- Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
- Helps others - Builds relationships, actively collaborates, helps others succeed.
- Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
- Business first - Focuses on customers and clients, business/financial acumen, JLL first
- Inspire - Inspire others, creates vision and strategy, energizes others
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
