Director - International Corporate PMO (GCS)

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation team is a core constituent in fuelling this agenda, by finding opportunities to change the way we work and do business for the future. The Director of International Corporate PMO will partner closely with GCS and ICS business and support functions to deliver against a program which sets out to transform the way we offer Global Corporate Solutions across multiple regions for Large and Global clients in international markets. The role will lead multiple programs where our global offering is changing, with subsequent change management required for our Large & Global clients. Responsibilities: Accountable for identifying, designing and leading the strategic roadmap that will improve the competitiveness and quality of our Corporate program offering in international markets Identify and build sound project governance that will create the right environment to execute against the change with a ‘set up for success’ structure Build out robust change management plans and collaborate closely with the G&L Client Management organisation to effectively execute change Collaborate closely with additional subject matter experts across the Enterprise (e.g. G&L Strategy & Transformation team, Risk & Control, Compliance, GCO, GCS Product) to align strategy and execution Act as central point of contact for GCS stakeholders clearly communicating progress up to top level management, reporting on milestone progress and raising key decisions and issues for resolution Directly liaison with GCS and ICS Risk & Control teams to uplift processes and capabilities to ensure absolute compliance Qualifications: Deep knowledge of the Corporate business and an understanding of the needs of Large & Global customers Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities Strong strategic thought leadership and problem-solving skills with ability to solve unstructured and complex business problems Exceptional consultation, communication, and relationship management skills to lead, influence and work closely with a large audience of partners at various levels of seniority and cross-functional partners Excellent project management and organizational skills with a demonstrated ability to build ‘results driving’ relationships Expertise in developing and delivering upon a comprehensive strategy that balances creativity, technical, and operational feasibility Ability to effectively interpret business objectives and challenges and articulate solutions We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.