Director - Customer Success & Revenue

About GoKwik

Why This Role Matters

What You’ll Own

• Customer Success strategy – design and execute a robust success playbook aligned to KwikEngage’s P&L and GoKwik’s overall objectives
• Revenue ownership – manage and grow a $30M+ ARR portfolio through renewals and upsells, consistently hitting expansion and retention targets
• Team leadership – mentor and scale a 30+ member CSM team, build a culture of accountability, and ensure they’re empowered to deliver impact at scale
• Strategic relationships – act as trusted advisor to C-level stakeholders at high-value accounts, strengthening long-term partnerships
• Product expertise – become a deep subject matter expert on KwikEngage, guiding customers through technical adoption and new use cases
• Cross-functional partnership – work hand-in-hand with Product, Sales, and Marketing to ensure seamless handoffs, influence roadmap, and align on customer needs
• Operational excellence – build scalable processes, success metrics, and feedback loops; implement health scoring and actionable insights to maximize impact
  

Who You Are

• 8 - 13 years of experience in Customer Success/Account Management, with at least 5 years in a senior leadership role managing 30+ team members
• Proven track record of owning and growing a $30M+ ARR book of business through renewals and expansions
• Strong technical acumen, able to engage confidently in API/integration discussions and product architecture conversations
• Results-driven leader who has consistently met or exceeded retention and revenue goals in a high-growth SaaS/eCommerce environment
• Exceptional leadership, communication, and stakeholder management skills – especially with C-suite executives
• Strategic thinker with an analytical mindset and strong problem-solving abilities
• Location: [Insert location, e.g., Gurgaon/Bangalore offices, hybrid, or remote]
  

Why GoKwik?