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Inspiration Manpower Consultancy
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Digital Marketing / Technical Support / Senior Advisor / Customer Care

Job Expired: This job listing has expired.

Digital Marketing / Technical Support / Senior Advisor / Customer Care

Inspiration Manpower Consultancy

1 - 6 years

2 - 5 Lacs

Bengaluru Hyderabad

Posted:8 months ago| Platform:

Apply

Skills Required

Customer care Troubleshooting Escalations Digital marketing Customer Queries Bpo Customer Service Social media Solving Queries Query Handling Customer Satisfaction Query Resolution Customer Support Technical Support Customer Complaints Customer Handling Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hyderabad and Bangalore

Job Title:

Department:

Job Summary:

Digital Marketing Process Executive

Key Responsibilities:

Digital Marketing Support:

Assist in managing and optimizing digital marketing campaigns across platforms (Google Ads, Facebook, Instagram, etc.).
Monitor campaign performance and provide basic analysis to improve results.
Support SEO, SEM, and content marketing efforts.

Customer Query Handling:

Respond to customer queries via phone, email, and chat related to digital marketing services.
Troubleshoot issues and provide solutions to customers regarding campaign performance, account setup, and digital tools.
Educate customers on digital marketing trends, features, and best practices.

Campaign Coordination:

Work closely with the marketing team to understand client requirements and ensure campaign alignment.
Track and report on customer interactions, feedback, and recurring issues.

Process Improvement:

Suggest process improvements to enhance customer satisfaction and operational efficiency.
Stay updated with the latest digital marketing trends and technologies.

Skills and Qualifications:

Bachelors degree in Marketing, Business, Communications, or related fields.
1-6 years of experience in digital marketing or customer support (preferably in a BPO setting).
Strong understanding of digital marketing concepts, tools, and platforms.
Excellent verbal and written communication skills.
Problem-solving and multitasking abilities.
Proficiency in MS Office; familiarity with digital marketing tools like Google Analytics, AdWords, or CRM platforms is a plus.

9900024951 / 9900024811 / 7259027295 / 7760984460 / 9686682465

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