Digital Global Engineering Automation Services Owner

As part of the global Digital Manufacturing MSAT & Engineering team, reporting to the Digital Global Engineering Service Line Owner, the Automation Service Owner is responsible for the end-to-end management, quality, and performance of critical manufacturing systems including EMS (Execution Management System), DCS (Distributed Control System), and BMS (Building Management System), as well as other global engineering solutions. This role ensures the delivery of high-quality services at optimized costs, aligning with Sanofi's digital strategy and manufacturing needs.

Main responsibilities

• In partnership with Global Engineering, oversee the entire lifecycle of EMS, DCS, BMS, and other digital manufacturing systems from service definition to retirement
• Ensure compliance with data integrity requirements in GxP-regulated environments
• Ensure service quality and operational efficiency at optimized costs
• Incident Management: Ensure applications operate without disruption and maintain service stability
• Define and maintain the operational framework for managed services
• Drive value creation and financial performance in alignment with the digital manufacturing strategy
• Monitor, measure, and report on service levels, ensuring adherence to established SLAs
• Lead continuous improvement initiatives to enhance service efficiency and user satisfaction
• Collaborate closely with Global Engineering, Digital Architecture COE, Digital Tech, Digital Risk Advisors, and Cyber Security teams
• Participate in service change management processes, providing impact analysis for proposed changes
• Coordinate with vendors to ensure service delivery, while supporting Global Engineering in vendor relationship management
• Supervise performance analysis and improvement activities within the scope of digital manufacturing systems
• Ensure compliance with relevant regulatory requirements and industry standards in manufacturing IT
• Obsolescence Avoidance: Proactively identify aging systems and technologies approaching end-of-life or support. Develop and maintain a technology refresh roadmap to prevent security system obsolescence. Coordinate timely upgrades and migrations to prevent operational disruptions

About you

Minimum Experience & Knowledge Required

1.Technical Expertise

• Strong understanding of manufacturing execution systems, control systems, and building management systems
• Understanding of Digital / IT service delivery models and frameworks
• Experience with service management tools and platforms
• Experience with product management tools (such as Jira)

2.Required Qualifications

• Experience with ITIL framework and IT service management best practices
• Proven track record in service delivery and operational excellence
• Strong analytical and problem-solving abilities

3.Pharmaceutical Manufacturing Knowledge

• Understanding of pharmaceutical manufacturing processes and GMP requirements
• Familiarity with regulatory requirements for automated systems in pharma (e.g., GAMP 5)
• Understanding of quality and regulatory requirements (GxP, SOX, Data Privacy)

4.Soft Skills

• Very good communication level and engagement skills, both written and verbal
• Strong analytical mindset, decision-making capabilities, and problem-solving aptitude
• Compliance of Computerized systems
• Excellent stakeholder management skills

5.Preferred Qualifications

• Experience with digital transformation initiatives in manufacturing
• Knowledge of Industry 4.0 concepts and technologies
• Experience with cloud-based manufacturing solutions
• Familiarity with cyber security practices in industrial control systems
• Experience in pharmaceutical or life sciences industry
• ITIL certification
• Project management certification (e.g., Scrum Product Owner, PMP, Prince2)

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Five or more (5+) years of experience in IT service management, preferably in manufacturing or industrial environments

Languages

• Fluent spoken and written English

When joining our team, you will experience:

• If you have a passion for Engineering and Digital, and are looking for a challenging role where you can make a significant impact, we would love to hear from you.
• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent global team.
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully.