Digital Engine Services - Proactive Analyst

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Who we are

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across the portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond.

What are our expectations?

We are looking for a Digital Engine Services (DES) ProActive Analyst who will be responsible to monitor engine performance and operability health trends for selected engines.

The candidate will be responsible for the review of engine anomalies, trend shifts and identify deterioration symptoms & signatures. As part of this task, the candidate will be responsible to provide proactive recommendations through direct contact with customers and work in close cooperation with internal support teams. The candidate will work to identify fleet availability and reliability opportunities for continuous improvement. The candidate will be supporting development of engine health indicators to detect reliability drivers. The candidate will lead the improvement the precision of the indicators, develop procedures and documentation and will focus on Service readiness. The candidate will also be required to assist field service personnel in technical troubleshooting and AOG support as required and define new proactive engine health indicators.

The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front-line customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management.

The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills. The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world-class front-line services. Moreover, excellent analytical skills, proficiency in large data set analysis methods and tools will also be contributors to the success of the individual selected. Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.

What your day-to-day will look like:

• Monitor engine performance and operability health trends for selected engines as a daily data analysis service
• Review engine anomalies, trend shifts and identify deterioration symptoms & signatures
• Provide visibility to P&WC Customer Support by way of a fleet based morning health trend status report using the DES internal web portal
• Capture improvement to detection tools and process, drive their implementation, deliver service definition, and monitor the quality of the delivered service.
• Evaluate engine FADEC fault codes, exceedances and other events
• Conduct detailed mission and utilization analysis comparing power usage (actual vs. planned)
• Identify fleet opportunities for continuous improvement by defining DES services and algorithms to reduce potential field events
• Review oil analysis reports in conjunction with MOP and MOT trends to provide oil system health assessments where applicable
• Perform continuous improvement studies to maximize engine time on wing, understand the impact of various missions, environments, and other fleet characteristics to design customized recommendations for specific operators and initiate issuance of new SBs and FIM / EMM revisions
• Make direct contact with both external and internal customers to provide proactive recommendations
• Log successes generated by the team and quantify business impact on the P&WC customer service organization.

Qualifications You Must Have:

• Bachelor or Master’s in engineering, aerospace specialization or equivalent
• Minimum of 5 years of Aerospace engineering or relevant experience required in the field of aviation
• Demonstrated knowledge of data analysis and data visualisation tools, such as Excel, Python and PowerBI. Master manipulation of large data set
• Customer interface experience and front-line support
• Understanding of engine performance calibration testing, trend monitoring practices and engine control systems
• Experience with field and line maintenance activities and demonstrated understanding of engine performance health trending along with knowledge of the ICA management.
• Reliability analysis practices and use of statistical data analysis tools
• Experience in presenting technical topics to wide range of audiences

What We Offer

Long-term deferred compensation programs Daycare for young children Advancement programs to enhance education skills Flexible work schedules Leadership and training programs Comprehensive benefits, savings, and pension plans Financial support for parental leave Reward programs for outstanding work

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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