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Description
Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less
