Desktop Support Engineer

Job Title: Desktop Support Engineer (NIGHT SHIFT)

Location: Ahmedabad

Department: IT Support

Reports To: IT Manager

Job Overview:

We are seeking an experienced Desktop Support Engineer with a proven track record of providing technical support for hardware, software, and network-related issues. The ideal candidate will have 2+ years of hands-on experience in troubleshooting IT problems, configuring systems, and managing the day-to-day operations of an organization’s IT infrastructure. This role requires the ability to work in a fast-paced, night-shift environment while ensuring the smooth functioning of IT systems.

Key Responsibilities:

• Provide expert-level technical support for desktops, laptops, printers, and other end-user devices.
• Install, configure, and troubleshoot Windows/macOS operating systems, software applications, and related IT services.
• Manage and maintain user accounts, email configurations, and access permissions using Active Directory and M365.
• Resolve network-related issues, including LAN/WAN, Wi-Fi, and basic network connectivity problems.
• Support printers, scanners, VoIP phones, and other peripheral devices to ensure continuous service.
• Ensure that anti-virus, patch management, and security policies are up-to-date on all systems.
• Efficiently log, track, and resolve incidents through the IT ticketing system.
• Coordinate with vendors for hardware repairs and manage warranty claims.
• Maintain inventory of IT assets and ensure proper documentation of IT configurations and changes.
• Assist with IT infrastructure projects, upgrades, and office relocations as required.

Key Skills & Competencies:

• Advanced knowledge of Windows 10/11, macOS, and Microsoft Office 365.
• Solid understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
• Hands-on experience with Active Directory, user profile management, and group policies.
• Proficiency with ticketing systems (e.g., ServiceNow, Jira, ManageEngine).
• Strong troubleshooting and problem-solving skills, with the ability to resolve issues independently.
• Excellent communication skills to work effectively with internal teams and end-users.
• Ability to handle multiple priorities and work efficiently under pressure in a night-shift role.

Preferred Qualifications:

• 2+ years of experience in Desktop Support or IT Support.
• Relevant certifications (e.g., CompTIA A+, MCSA, ITIL) would be a plus.

This version emphasizes the need for candidates with at least 2 years of experience, while also highlighting more advanced technical skills and the ability to manage IT operations independently. It also provides clearer expectations regarding the shift and work pressure.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person