Desktop Support Engineer

0 - 1 years

1 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Desktop Support Engineer (Fresher)

Location: Thane
Department: IT Support
Experience: 0–1 year (Freshers welcome)

Job Summary

We are seeking a motivated Desktop Support Engineer (Fresher) to provide technical assistance to end-users, troubleshoot system issues, and support daily IT operations. This role is ideal for individuals beginning their career in IT support and eager to gain hands-on experience.

Key Responsibilities

  • Provide first-level technical support for desktops, laptops, printers, and IT peripherals
  • Install, configure, and troubleshoot operating systems, applications, and software
  • Assist users with LAN/Wi-Fi network connectivity issues
  • Perform basic hardware repairs, replacements, and maintenance
  • Log and track support requests in the ticketing system
  • Ensure timely resolution of technical issues; escalate when necessary
  • Support routine IT tasks such as system updates, backups, and monitoring

Skills Required

  • Basic understanding of Windows OS, MS Office, and networking fundamentals
  • Ability to troubleshoot simple hardware and software issues
  • Good communication skills and customer service approach
  • Quick learner with willingness to adapt and grow

Qualification

  • Diploma / B.Sc / BCA / B.Tech in Computer Science, IT, or related fields
  • IT certifications (e.g., basic CCNA) will be an added advantage

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Experience:

  • Desktop administration: 1 year (Preferred)
  • Network engineering: 1 year (Preferred)
  • Technical support: 1 year (Preferred)
  • Software troubleshooting: 1 year (Preferred)
  • IT support: 1 year (Preferred)
  • Network monitoring: 1 year (Preferred)
  • Computer hardware: 1 year (Preferred)

Work Location: In person

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