Desktop Support Engineer

End-User Support

• Provide on-site and remote IT support for desktops, laptops, printers, scanners, and mobile devices.
• Install, configure, and troubleshoot Windows 10/11, Microsoft Office 365, and standard business applications.
• Create and manage email IDs and user accounts.
• Handle password resets, access requests, and user profile issues.
• Support collaboration tools such as Microsoft Teams, Zoom, and WebEx.

Hardware & Software Management

• Perform system builds & software deployment.
• Troubleshoot hardware issues (Dell /Hp / Lenovo preferred).
• Coordinate with vendors for hardware repair, replacement, and warranty support.
• Maintain IT asset inventory for laptops, desktops, accessories, and peripherals.

Network & Security Support

• Basic troubleshooting of LAN, Wi-Fi, VPN, and network printers.
• Ensure compliance with IT security policies, antivirus, and endpoint protection tools.
• Perform regular system updates and security patching.

ERP & Business Application Support

• Assist in ERP software setup, configuration, and basic troubleshooting.
• Coordinate with ERP vendors or internal teams for issue resolution.
• Support users in factory and office environments using ERP systems.

Office & Factory IT Support

• Provide IT support for factory floor systems and office users.
• Assist with meeting room setup, AV equipment, and conference systems.
• Support new joiner onboarding, IT inductions, and user training.
• Participate in audits, preventive maintenance, and IT housekeeping activities.

Multi-Location & Travel Support

• Handle IT support for multiple locations under the group of companies.
• Travel to branch offices or factory sites as required.
• Coordinate with local teams to ensure consistent IT service delivery.

Required Skills

• 2–3 years of experience in Desktop Support / IT Support roles.
• Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Active Directory.
• Basic understanding of networking concepts (LAN/WAN/Wi-Fi).
• Experience supporting ERP systems is a plus.
• Knowledge of IT security practices, antivirus, patch management.
• Good communication skills and strong customer service orientation.
• Ability to work independently in a fast-paced, multi-location environment.
• Willingness to travel when required.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person