Desktop Support Engineer

Summary:

Responsible for the installation, monitoring and maintenance of the organisations hardware, software and network and providing technical assistance to users. Install, upgrade and troubleshoot hardware and software systems.

Education:

1. Any Graduate - Any Specialization (preferably engineer)


2. Any Postgraduate - Any Specialization Post Graduation Not Required

Experience:

1. 2-3 yrs experince.


2. Hands-on experience with Windows/Linux/Mac OS environments


3. Microsoft products like O365,Outlook application etc.


4. Experience in Internet VPN s remote implementation, troubleshooting, and problem resolution.


5. Experience with Proxy.
   
   
   

Knowledge:

1. Hands-on experience with Windows/Linux/Mac OS environments


2. Working knowledge of office automation products and computer peripherals, like printers and scanners.


3. Knowledge of network security practices and anti-virus programs


4. Hardware/Software


5. Documentation of the process

Skills:

1. Excellent problem-solving and multitasking skills


2. Customer-oriented attitude


3. Good communication skills
   
   
   

Responsibilities:

1. Research and identify solutions to software and hardware issues


2. Diagnose and troubleshoot technical issues, including account setup and network configuration


3. Perform a wide range of system related activities including installations, debugging, maintenance, upgrades, and general support for desktops, Laptops and other office automation products like printer,scanner etc.


4. Monitoring system performance and troubleshooting issues


5. Manage and Manitain corporate netwrok- LAN,WAN,PRI and all the active/passive network managment.


6. Maintain corporate Proxy.


7. Manage and Maitain corporate VC setup.agment.


8. Conduct remote troubleshooting


9. Collect and review network utilization data for capacity and planning purposes.


10. Direct unresolved issues to next level of support personnel.


11. Onboard users to network.Troubleshoot problems with the system.Oversee local area network and wide area network.


12. working as IT support personnel.


13. Assist in developing, implementing, testing, and maintaining disaster recovery plans.


14. Identifying and solving any problems that arise with computer networks and systems.


15. Ensuring security and efficiency of IT infrastructure