1 - 3 years
3 Lacs
Posted:17 hours ago|
Platform:
Work from Office
Full Time
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues. 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications. 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc. 3-Engineer ensure proper logging of all issues. 4-Document technical issues in the knowledge database. 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage. 6-Keep track of users system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology. 2 - Good communication skills both written & verbal. 3 - Should be a Tech-Savviness. 4 - Flexible to work in all shift & under pressure situations. 5 - Good analytical skill. Should have on groundwork experience rather supporting remotely to customer
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