Urgent Opening of Customer support Female, Hyderabad

Job Description

Basic Duty & Responsibilities : To promptly process orders through to the invoicing process Quote/Order entry and review of customers orders Convert sales quotation to sales order timely and correctly Confirming delivery with the customer at the time of order Liaise with finance and sales support to release credit hold orders. Ensuring that all orders are entered in a timely manner Liaising closely with credit control and sales engineers to manage our activities, protecting our working relationship Manage weekly backlog review to meet sales order dispatch requirement Interface with internal/external customers for information sharing Create pick list and work closely with warehouse team for pick, pack, dispatch Manage supply review with supply sources and customers Support and maintain inventory levels in line with business and customer needs Ensure all communication with customers in a timely manner Manage effective escalation with customers as appropriate. Prepare and manage metric performance Evaluates and recommends actions to improve OTTR/C Issue purchase orders to suppliers and third-party contractors in a timely manner to meet business requirements Create and provide forecast to supplier and third-party contractor Weekly sales and purchase order review and update the latest schedule in the system Manage and provide weekly inventory reports to the sales department Follow up the supplier and third-party supplier shipment, expedite schedules, delay shipment etc. Making decisions based on a defined escalation process Monthly review with supplier on performance and metrics Support agreed with sourcing strategies to support on-time delivery and order fulfilment, to meet and fulfil customer expectations (including internal customers) on purchased products and services Support improvement plans that strengthen the procurement process. Responsible for arranging domestic deliveries with local service providers, and ensuring delivery performance, quality and responsiveness. Immediate joiners share their CV at arpita.mandal@teamlease.com with below details Current location Current organization Qualification Total Experience Notice Period Last CTC Expected CTC