Desktop Support Engineer

About Company:

ETHICS Infotech is a renowned IT Product-based company in Vadodara and an integral part of the Ethics Group of Companies. Bringing 5+ years of industry expertise, we specialize in enterprise solutions, Warehouse management solutions, Logistics solution, Supply chain solutions and Automation products. Our young and dynamic team have deployed and are maintaining software solutions to various clients in multiple industries, such as the Pharmaceutical, Retail, Food, Logistics, F&B, FMCG, and Government Undertakings.

Roles and Responsibilities:

• 2+ years of experience in installing, configure and deploy server hardware and software, including operating systems, applications, and patches to support and maintain effective network service operations throughout the District.
• Supports, troubleshoots, repairs and maintains server issues and security for enterprise and large-scale applications.
• Provides Activity Directory Management assistance to District staff in managing user and computer accounts.
• Troubleshoots, reviews and resolves blocked websites; performs a variety of duties related to filter management
• Manages, deploys, configures, and maintains servers in a virtualized and traditional environment.
• Assists in creating scripts to monitor systems, diagnostics, resolve issues, and automate routine tasks.
• Provides support for device management including image development, mobile device management, application packaging and deployment.
• Configures systems for high availability including strategies for backup and recovery, failover, load balancing, and full redundancy.
• Installs server hardware and components such as disks, memory, and other components; models and tests changes to production systems.
• Analyzes and resolves issues, gathers information to identify needs, evaluates systems and network requirements, and Diagnoses and resolves complex software, server, and networking issues.
• Supports the District’s directory services infrastructure, including hardware configuration and upgrades, group architecture, account maintenance, and authentication for authentication and network access.

Education/Qualification (if any Certification):

• Diploma or bachelor's degree in IT, computer science, business management, or a related field.

Requirements:

• Ability to solve complex hardware and software issues.
• Current location of the Candidate should be Surat only.
• Provide timely support to end-users (onsite visit whenever required)
• Good problem-solving skills and a strong ability to work independently.
• Proven work experience as a desktop support engineer or support technician.
• Familiarity with desktop support software and tools.
• Good interpersonal & multitasking skills

Job Location: Surat
Office Hours: 09:30 am to 7 pm
Working Days: Mon to Sat

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person