Desktop Support Engineer

• Provide

  L1 and L2 technical support

  to end-users for hardware, software, and network-related issues, both remotely and on-site.
• Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows Server) and various software applications.
• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals.
• Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity tools.
• Administer user accounts, permissions, and group policies in Active Directory.
• Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues.
• Document IT procedures, solutions, and inventory accurately.
• Participate in IT projects, including system deployments, migrations, and upgrades.
• Educate users on best practices for IT security and system usage.
• Collaborate with other IT team members and departments to resolve complex issues.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• 3-5 years of proven experience

  in a Desktop Support, System Administration, or IT Support role.

• Excellent verbal communication skills

  with the ability to explain technical concepts clearly to non-technical users.

• Excellent writing skills

  for documenting procedures, communicating updates, and crafting clear support responses.

• Excellent knowledge of Windows Operating Systems

  (Windows 10/11, Windows Server environments).
• Strong

  Hardware knowledge

  , including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals.
• Proficiency in

  Microsoft Office Suite

  (Outlook, Word, Excel, PowerPoint, Teams, etc.).

• Good knowledge in Google Workspace and Google Admin.

• Familiarity with Active Directory, Group Policy, and user account management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong problem-solving and analytical skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Role & responsibilities

Preferred candidate profile