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NetCom Learning
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Desktop Engineer

Desktop Engineer

NetCom Learning

1 years

3 - 5 Lacs

Hyderābād

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support reports troubleshooting software network resolve security video collaboration inventory onboarding offboarding provisioning documentation dhcp networking freshdesk servicenow certifications itil mobile management mdm scripting powershell

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Desktop Engineer

Location: Hyderabad Office

Department: IT / Desktop Support Engineer

Reports To: IT Manager

Employment Type: Full-Time

Working Hours: 6PM - 3AM(US Shift)

Job Summary:

We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support.

Key Responsibilities:

Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.
Troubleshoot hardware, software, and network connectivity issues for users.
Manage OS installations, updates, and system imaging.
Provide Level 1 and Level 2 technical support to resolve user issues promptly.
Handle Active Directory tasks such as password resets, user creation, and access rights.
Ensure endpoint security software and patches are properly installed and updated.
Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom).
Maintain IT inventory, manage asset tagging, and keep asset records updated.
Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices.
Liaise with vendors for warranty and repair services.
Maintain documentation of procedures, issues, and resolutions.

Requirements:

Diploma/Degree in Computer Science, IT, or related field.
1–3 years of experience in desktop support or IT helpdesk roles.
Good knowledge of Windows 10/11, Microsoft Office 365, and standard business applications.
Familiarity with Active Directory, DNS, DHCP, and basic networking principles.
Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk).
Strong troubleshooting and analytical skills.
Excellent verbal and written communication.
Customer-oriented and able to work under pressure.

Preferred Qualifications:

Certifications like CompTIA A+, Microsoft MCP/MCSA, or ITIL Foundation.
Exposure to mobile device management (MDM), SCCM, or remote support tools.
Basic scripting knowledge (PowerShell) is a plus.

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