Desktop Engineer

Job Title:

Location:

Experience:

Shift / Timings:

About the Role:

IT Support / Desktop & End-User Support Engineer

Key Responsibilities:

• Provide

  onsite technical support

  for desktops, laptops, printers, and other user devices.
• Troubleshoot and configure end-user devices, including

  mobile and Wi-Fi connectivity

  .
• Manage and resolve incidents through

  ITIL-based ticketing systems

  .
• Deliver

  L2 support

  for O365 and Intune/EMS across desktops and mobile devices.
• Install, update, and troubleshoot

  antivirus software

  and endpoint security tools.
• Support users with

  MS Office, Outlook

  , and related productivity applications.
• Coordinate with external vendors and escalate issues when required.
• Ensure implementation of

  IT best practices

  and compliance with global IT standards.
• Perform

  O365 mailbox configuration

  , license management, and OneDrive administration.
• Configure and maintain

  ADFS

  for user authentication and access control.

Skills & Qualifications:

• 1–2 years of hands-on experience in

  desktop/laptop support

  and

  mobile device troubleshooting

  .
• Working knowledge of

  Azure AD, O365, Intune/EMS

  , and antivirus management.
• Familiarity with

  ITIL processes

  and ticket lifecycle management.
• Strong coordination and vendor management abilities.
• Excellent

  communication, analytical, and problem-solving skills

  .

Ideal Candidate:

• Passionate about providing

  end-user IT support

  and customer satisfaction.
• Comfortable working

  onsite in a dynamic, fast-paced environment

  .
• Proactive in identifying issues, suggesting improvements, and delivering timely solutions.