Deputy Manager - Information Technology

About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope:

The role is responsible for leading a team of technical IT specialists providing infrastructure service management support along with second-line support to end users in the respective region with below overall responsibilities.

• Infrastructure Management:
  • Collaborate with ISM manager to oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage, etc.).
  • Collaborate with ISM manager to ensure high availability, reliability, and performance of infrastructure components.
• Service Delivery Management:
  • Collaborate with ISM manager to manage the delivery of IT services to meet business requirements and service level agreements (SLAs).
  • Collaborate with ISM manager to monitor service performance and implement improvements as necessary.
• Incident and Problem Management:
  • Collaborate with ISM manager to establish and manage processes for incident and problem resolution to minimize downtime.
  • Collaborate with ISM manager to analyse incidents to identify trends and prevent future occurrences.
• Change Management:
  • Collaborate with ISM manager to implement and manage change management processes to ensure minimal disruption to services.
• Capacity Planning and Management:
  • Collaborate with ISM manager to monitor and analyse the capacity of infrastructure resources to ensure they meet current and future business needs.
  • Collaborate with ISM manager to develop and implement capacity plans to optimize resource utilization.
• Disaster Recovery and Business Continuity:
  • Collaborate with ISM manager to develop and maintain disaster recovery and business continuity plans for IT services.
  • Collaborate with ISM manager to conduct regular testing and updates to ensure effectiveness.
• Vendor Management:
  • Collaborate with ISM manager to manage relationships with vendors and service providers to ensure quality service delivery.
• Budgeting and Cost Management:
  • Monitor expenses and implement cost-saving initiatives without compromising service quality.
• Team Leadership and Development:
  • Foster a collaborative and high-performance work environment.
• Stakeholder Engagement:
  • Collaborate with business units to understand their IT needs and align services accordingly.
  • Communicate effectively with stakeholders regarding service status, incidents, and changes.

• Continuous Improvement:
  • Identify opportunities for process improvements in infrastructure and service management.
  • Stay updated on industry trends and best practices to enhance service delivery.
• Governance, Risk and Compliance Management:
  • Standard ITGC awareness and its applicability
  • GRC principles familiarity

Experience & Qualification

• Minimum 3 years’ experience within IT.
• Minimum 1 years’ experience in infrastructure management.
• University bachelor’s degree in engineering or a business discipline and work experience, preferably in the Supply Chain , Forwarding/Logistics sector. Certifications like CCNA , ITIL and ISO 27001 are preferred.