Deputy Manager Customer Quality Job ID: REF85277W

• Customer Interface and Communication
• Act as the primary quality contact for customer issues and complaints.
• Manage and maintain customer-specific quality requirements and portals.
• Coordinate customer visits, audits, and quality reviews& ensure the success through prior alignment with internal stakeholders.
• Complaint Management
• Receive, log, and respond to customer complaints (e.g., through 8D, A3, or other structured problem-solving tools).
• Lead root cause analysis and implement corrective and preventive actions (CAPA).
• Monitor and track complaint closure and effectiveness.
• Quality Assurance and Compliance
• Ensure that customer requirements are clearly understood and incorporated into internal processes.
• Support production teams in achieving PPAP, APQP, and IATF 16949 compliance.
• Collaborate with the engineering team during launch and design changes to ensure quality alignment.
• Performance Monitoring and Reporting
• Track key performance indicators (KPIs) such as PPM (parts per million), delivery performance, and customer satisfaction.
• Prepare quality reports and dashboards for internal and external stakeholders.
• Internal Coordination
• Work closely with manufacturing, engineering, logistics, and supplier quality teams to resolve quality issues.
• Coordinate containment actions in case of non-conformance or customer line stoppage.
• Support continuous improvement initiatives like Kaizen, Six Sigma, or Lean activities.
• Documentation and Systems Management
• Ensure all customer-required documentation is complete, updated, and accessible.
• Maintain quality management system documentation relevant to customer interactions.
• Should be well versed with IATF.
• Customer Audits and Assessments
• Lead preparations for customer audits (process, product, system).
• Follow up and close audit findings in a timely and effective manner.
• Training and Awareness
• Conduct internal training on customer-specific quality standards and requirements.
• Promote a culture of customer focus and quality awareness across the organization.
• Any assignments given by management for organization interest.
  

• 08-10 years of experience in Customer Quality Management, Prefer to have past experience from rubber Industry.
• Experience of handling OEM's - MSIL,SMG, VECV, TATA Motors, M&M, Ashok Leyland etc.
• Experience with the IRIS (ISO 22163) standard and CQE certification are advantageous.
• Problem-solving, analytic and conceptional skills
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
• Can work in cross functional team
• Should have good communication skills.
  

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