Deputy Manager - AFR Export Operations

Operational Excellence

• Develop and enhance operational processes to ensure consistent volume growth.
• Procure and utilize optimal airline capacity.
• Take charge of warehouse operations, ensuring seamless coordination between the warehouse and gateway.
• Manage end-to-end shipment processes from pick-up to delivery, ensuring accurate file execution, timely invoicing, and dispatch as per SOP.
• Follow CW1 Best Practices, including milestone updating and effective utilization of CW1 tools.
• Accurately book costs and revenue, maintaining operational hygiene for a healthy P & L.
• Be Proactive and Ensure Timestamp for Completeness & Timeliness
• Handle carrier engagement to design solutions, improve profitability, and skillfully address claims, disputes, and customer complaints.
• Manage Complaints, Claims, Compliments - be responsive and available.
• Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.
• Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals.
  

Stakeholder Management

• Manage customer relationships and address grievances.
• Oversee overall billing quality and timeliness.
• Oversee end to end process for a specific set of customers from booking to delivery.
• Manage relationships with multiple carriers, vendors, customs brokers, and network partners.
  

Customer and Network Support

• Register complaints related to all export shipments.
• Execute and support day-to-day export operations deliverables.
• Reconcile and resolve network issues.
• Communicate frequently with sales and support functions.
  

COMPETENCIES

Functional Competencies

• Product Knowledge: Thorough knowledge of products, services, and logistics industry.
• Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
• Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
• Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.
  

Behavioral Competencies

• Agility: Ability to adapt quickly to changing operational needs and environments.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks and documentation.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues without waiting for direction.
• Team Collaboration: Collaborating across teams for smooth operations.
  

WHO CAN APPLY?

Must Have

• Bachelor’s degree
• Minimum 3-4 years’ experience in the logistics, transport, airline or BPO industry.
• Basic problem-solving skills to address common challenges.
• Proficient in Email writing and verbal communication with internal and external coordination.
• Efficiently manage tasks to meet deadlines and priorities.
  

Preferred

• Courses and certifications in business administration, operations management.
• Completed Cargo Basic and Dangerous Goods courses.