Stops Hospitality logo

Deputy General Manager

8 - 10 years

13 - 17 Lacs

bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

procurement hospitality automation front office analytical mice risk management digital marketing facility management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About goSTOPS

We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country
We've built hostels that travelers actually love
Youth travel in India is exploding, and we're
positioned to capture it
But as we scale, we need to get smarter about pricing, sharper on
distribution costs, and more disciplined with data
That's where you come in

Role Objective

Lead end-to-end property operations for goSTOPS, driving strategy, profitability, and superior guest
experience
Ensure scalable processes, high service standards, and a strong brand reputation
across all units in the region or nationwide cluster

Key Responsibility Areas

1Operations Management

Oversee daily operations for the branches assigned with hands-on and process-oriented
supervision
Drive execution of SOPs for Front Office, Housekeeping, F&B, Facility Management,
Security, and Maintenance
Conduct regular audits of guest services, hygiene protocols, and physical property
upkeep

2Team Leadership & Development

Recruit, lead, and mentor property heads, managers, and support staff; cultivate a
collaborative, high-performance culture
Assess team capability gaps, implement training and professional development initiatives,

3Guest Experience Excellence

Uphold service standards to deliver memorable, social, and safe stays for millennial and
Gen Z guests
Respond personally to escalations, leveraging feedback solutions and online reputation
platforms
Foster community engagement by supporting hostel-level events and local experiences,
integrating the Zostel/Bloom approach

4Financial Stewardship

Prepare and monitor annual budgets and forecasts; own P&L responsibility at the
cluster/branch level
Track financial performance against KPIs; optimize costs, occupancy rates, and ancillary
revenue streams
Implement cost-saving measures without compromising guest satisfaction or safety

5Sales, Marketing & Revenue Growth

Collaborate with central teams to accelerate region-focused digital marketing, channel
management, and group/corporate sales
Oversee MICE and group business strategies for expanding the brands reach into new
market segments
Monitor local competition; adapt pricing, packages, and promotions

6Vendor & Stakeholder Relations

Manage relationships with suppliers and service vendors for optimal procurement, timely
delivery, and cost control
Liaise with internal stakeholders (eg Technology, HR, Marketing) to resolve operational
challenges and drive innovation

7Compliance & Risk Management

Ensure regulatory compliance (licensing, safety, legal) for all properties
Enforce security and sustainability measures, conducting regular assessments and
implementing corrective action

8Technology & Process Innovation

Maximize adoption of PMS, RMS, CRM, and guest engagement platforms to drive
efficiency and enhance guest satisfaction
Use analytics for revenue optimization, staff resource allocation, and customer
segmentation

Qualifications Required

Bachelors or Masters in Hospitality Management/Business Administration; MBA preferred
815 years of relevant hospitality experience, including at least 4 years in
multi-property/corporate roles with backpacker, budget, or lifestyle hotel chains
Proven leadership of large, cross-functional teams in a result-driven, energetic,
youth-centric environment

Key Competencies

Strategic, analytical, and process-driven leadership
Strong stakeholder management, communication, and negotiation skills
Expertise in cost control, budgeting, and revenue/marketing management
Digitally savvy with hospitality automation and online guest engagement platforms
High standards of integrity, commitment to service, and continuous improvement

Role:

Food, Beverage & Hospitality - Other

Industry Type:

Hotels & Restaurants

Department:

Food, Beverage & Hospitality

Employment Type:

Full Time, Permanent

Role Category:

Food, Beverage & Hospitality - Other

Education

UG:

BHM in Any Specialization

Key Skills

Skills highlighted with are preferred keyskills

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